Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved SBC phone provisioning

Discussion in '3CX Phone System - General' started by daktur, Jan 8, 2018.

Thread Status:
Not open for further replies.
  1. daktur

    daktur New Member

    Joined:
    Oct 15, 2015
    Messages:
    230
    Likes Received:
    8
    Dear All,

    I have a few phones provisioned using SBC however for some unknown reason the phones have started appearing as unassigned in the phones list and therefore excluded. How can I make this phone available to be assigned again?

    I have deleted the phone from each extension and hard reset them however they still do not appear on the list to be assigned again.

    Thanks!
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,379
    Likes Received:
    84
    What exactly do you mean "unassigned"? Are they listed in bold, or does it simply say "UNPROVISIONED" in the column to the right?

    Could you provided a screenshot of as you see them?
     
  3. daktur

    daktur New Member

    Joined:
    Oct 15, 2015
    Messages:
    230
    Likes Received:
    8
    Hi @NickD_3CX ,

    Thank you for your reply, seems to be working now, they are back in Bold on the list and a Reassigned them to the correct extension.

    Thanks a lot!
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,400
    Likes Received:
    535
    Glad to hear everything is ok now. Keep an eye on the issue and report back if this happens again.
     
Thread Status:
Not open for further replies.