Schedule Backup Failed

Discussion in '3CX Phone System - General' started by Kevin_wu, Jul 24, 2017.

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  1. Kevin_wu

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    We have a problem to backup the data from PBX .

    Below are the details:
    1. Set "Location" to "Local" - /var/lib/3cxpbx/Instance1/Data/Backups
    2. Set Backup Schedule in below ways:
    • Enable Schedule Backup
    • Select what you want to include in your backup. Backup will be named 3CXScheduledBackup.zip
      Full System Configuration
      Include License Key Information & FQDN
      Call logs, Chats and Conference data​

    • Configure Backup Schedule : Daily at, xx:xx (TIME)
    • Configure backup rotation :1
    When the TIME(xx:xx) is reached, there is no backup file generate.

    Actually, we use FTP to be the "Location" firstly, backup failed. In order to exclude the reason cause by the FTP, we change the "Location" to "Local".

    Already use the method in other thread about this problem " Disable the schedule, set the log to Verbose, restart the service" , the problem is still there. If we use the backup manually, a backup file ZIP generate successfully.

    Note: The PBX version is 15.5.1694.0

    Please help, thank you~
     
  2. Kevin_wu

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    Already find out the reason for this problem. The time....

    In PBX, the system time is 10:00 (for example)
    The local time is 10:00
    The time of Linux system which install with PBX is 22:00.

    If you want the backup automatic running at 10:10, you need to set the backup schedule time is set to be 22:10.
    That means the time in backup schedule is following the time of system which installed PBX ,instead of the time of PBX system itself.
     
  3. Kevin_wu

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    Since we change the time of Linux system to be the same with the time of PBX (local time) , the backup schedule time still using the old time zone, is there another time parameter in 3CX PBX we need to change?
     
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