Schedule Conference with 3CX (direct email) Option Not Working

Discussion in '3CX Phone System - General' started by Frank86, Oct 11, 2018.

  1. Frank86

    Frank86 New Member

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    Using the latest 3CX.

    When I schedule a conference call and select 3CX (direct eMail) as the Calendar option and then invite users, they don't receive the email invitation We've tested it a few times. If we schedule it through the O365 calendar, all works as expected.

    What am I doing wrong with the 3CX (direct eMail) option?
     
  2. cobaltit

    cobaltit Well-Known Member

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    You know what would be helpful? If you mentioned what SMTP server you were using. That being said judging but the other threads you are likely using O365 but confirmation would be nice.
     
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  3. Frank86

    Frank86 New Member

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    You have a point there. Yes, I'm using O365. It works well for all other notifications.
     
  4. cobaltit

    cobaltit Well-Known Member

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    Sounds like you are one of those lucky people that SP6 broke with O365. I'd switch to 3CX SMTP for now since 3CX hasn't even acknowledged it as a problem so it might be broken for a while.
     
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  5. Frank86

    Frank86 New Member

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    Oh, lucky me. Will do. Thank you.
     
  6. Frank86

    Frank86 New Member

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    So, I switched to 3CX SMTP and it works.
    Question: if I invite internal (3CX) participants, will they have to call in? Or can 3CX call their extension and join them to the conference automatically?

    This video makes it sound like internal users are called automatically (0:50 mark)
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
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    You will need to enable the option "Call participants when the audio conference starts" under Settings / Conference Settings / Audio.
     
  8. Frank86

    Frank86 New Member

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    Great. Thank you.
     
  9. Frank86

    Frank86 New Member

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    Any drawbacks in disabling the option to "require a conference pin"?
    Or can the conference pin be made shorter (2 or 3 digits)?
     
  10. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    If you have a DID assigned to conferencing then anyone calling in will be able to start a conference if you do not use a PIN and you do not want that.
    Also you can use a shorter PIN but i would not recommend it as it can be easily guessed.
     
  11. Frank86

    Frank86 New Member

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    Makes sense.
    Thank you.
     
  12. Frank86

    Frank86 New Member

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    I tested the option of automatically calling participants, and it works well.

    However, it'd be nice if the option to toggle the feature on/off could be done for each conference call by the organizer of the call. And even better, if we could set it at the participant level (some participants to join automatically, some optionally).
     
  13. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.
     
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