Schedule/Create conference in 3CX soft phone not working properly for external numbers

Discussion in 'Windows' started by aslam, May 22, 2016.

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  1. aslam

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    When I schedule/create conference using soft phone keep getting failed the external lines but it works fine for internal extension. Could you please share how to fix this issue?
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    This sounds like Outbound Rules.

    In the Outbound Rules have you specified "Calls from Extensions" or "Select Extension Groups"?
    If yes remember that when the Conference Server is making an external call, it is neither calling from an Extension nor from a Extension Group, so it will never match any Outbound Rule that has any of the above 2 options set.

    You would also check the activity log to see if an Outbound Rule is being matched or not.
     
  3. aslam

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    You are correct. Thank you so much :)
     
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