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Scheduled conference call invite emails not being sent

Discussion in '3CX Phone System - General' started by kiomon, Feb 16, 2018.

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  1. kiomon

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    We have a new 3CX install that we are finalizing, and the email invitations for scheduled conference calls are not being sent out when meetings are scheduled. We can see all the Call details are being saved, and the system will call us when it is time for the conference. But the invitation emails are not being sent. The system is capable of sending emails as we receive the test email and other notices from the system without issue. Is there a setting we need to toggle on in the configuration somewhere?
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @kiomon

    Can you please clarify the version of the PBX and how you are scheduling the conference(softphone/webclient)? In case that you use the softphone, please clarify the version of the client as well
     
  3. kiomon

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    Hi! We are using the latest release v15.5. and we are making the meetings using the webclient and the softphone, and neither sends emails. But the conference information does work just fine when we manually copy and paste.
     
  4. Ivan Castellon

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    you should check the blacklists in the 3cx management console and make sure that the webmeeting servers are not in that list.
     
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  5. paurus

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    У нас такая же проблема.
    Программы v15.5 пакетом обновления 3, вебклиент
     
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