Second call to extension does not ring**FIX PROVIDED

Discussion in '3CX Phone System - General' started by jcRad, Jul 22, 2010.

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  1. jcRad

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    All,

    I have just updated a 3CX system to V9. When running V8 we were able to have a second call ring a phone that has an active call in progress. Now the system ignores that extension in the ring group and rings everyone but that extension. This is a big problem as this means ignored customers. We are running the latest release and Linksys SPA942/Snom 820 phones. This happens if the phone is provisioned or manually configured.

    Does anyone have any input on this?

    Thanks,

    Jon :mrgreen:
     
  2. jcRad

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    Re: Second call to extension does not ring

    Just an additional note: The system is configured on each extension to allow multiple calls to ring to it (phone status)

    Thanks,

    Jon :idea:
     
  3. carolinainnovative

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    Re: Second call to extension does not ring

    See if this is what you are looking for -

    in individual extensions - check the forwarding rule, under "Available" is an option "I want to be able to accept more than one call at the same time - uses Phone Status."

    Turn that on and see if that solves your issue.
     
  4. jcRad

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    Re: Second call to extension does not ring

    This is on, as it was in V8. Now it just doesn't work on external incoming calls. The extensions can receive 2+ internal calls but not be on any call and receive an incoming external call from the ring groups.

    Thanks,

    Jon :?:
     
  5. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Second call to extension does not ring

    We are checking on this.
     
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  6. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Second call to extension does not ring

    go to custom parameters

    Find this

    ALLOWUSEBUSYOPTFORGROUP ="1" will enable use of phone 'Busy' status instead of 'PBX status' for members of ring groups 1

    What is this value set in your scenario? If it is 0 set to 1. this will enable ring groups to accept multiple calls when option to accept more than 1 call is enabled on the members of this ring group.
     
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  7. jcRad

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    Re: Second call to extension does not ring

    You're my hero! :p

    That fixed it once I implemented the change

    Thanks for the quick help.

    Jon
     
  8. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Second call to extension does not ring

    Thanks for the update. Now since you need this behavior, you will not have any problems again because when you take a backup to go to an updated version, this parameter will be saved and restored.
     
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