Selective Call Queue Login

Discussion in 'Ideas' started by NTB Inc, May 3, 2017.

Selective Call Queue Login 5 5 5votes
5/5, 5 votes

  1. NTB Inc

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    We have scenarios where an employee may only want to login to 1 or 2 call queues instead of all call queues. Currently the only way to do this is to use the 3cx client. Would be nice to see the *62/*63 commands expanded to allow for a user to selectively login. Perhaps maybe give each call queue a number in the system so a user could enter *62 + the call queue number to just login there, similar to how a user's extension status can be changed? Would be nice to be able to do this at the phone level without involvement of the client. Perhaps the upcoming v15.5 web wallboard will help with this?
     
  2. GCollis

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    A basic feature of most legacy PBX's. would be great if 3CX would consider implimenting this basic feature.
     
  3. Lucky Santiago

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  4. voiptoys

    voiptoys Active Member

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    If you want to do this via the phone, you could write a CFD application to do it. The CFD is going to know which extension placed the call, so then the only question is how you want to offer choices. You could have a prompt that says "please enter the extension of the queue". You type the extension and it toggles your status in / out. Or, it could simply "beep" and you simply have to know to enter the queue extension, rather than having to wait for a prompt. What if you want to log in or out of several queues, or log in to some, and out of others? In theory using the phone sound reasonable, but in practice it might be a little more complicated. Not to mention that you have to memorize all the queue extensions, or listen to prompts. I'm thinking this might work for a VERY SMALL number of queues, but the soft phone interface is sounding better all the time.
     
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