Solved Self indentification greeting not played prior to transferring from dial by name

Discussion in '3CX Phone System - General' started by mcreedjr, Oct 9, 2017.

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  1. mcreedjr

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    I have setup a Digital Receptionist with an option for a caller to access the dial by name directory. I have asked all users to record a self identification message. When calling in, I am able to locate a user in the dial by name directory, and it initiates a transfer, but to my surprise, the self identification message is not played. I had assumed that once a user was located in the dial by name directory that the PBX would announce something like, "Transferring your call to:" followed by the playing of the user's self identification greeting. Is there any way I can get the self ID message to play before initiating the transfer? If not, what is the purpose of having the greeting recorded if it is not played?
     
  2. leejor

    leejor Well-Known Member

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    #2 leejor, Oct 9, 2017
    Last edited: Oct 10, 2017
    StefanW likes this.
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