Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Sending 603 Declined to Voicemail

Discussion in '3CX Phone System - General' started by tony722, May 30, 2017.

Thread Status:
Not open for further replies.
  1. tony722

    Sep 24, 2010
    Likes Received:
    When a Polycom phone is ringing, one of the softkeys is "Reject". When pressed, this issues a "601/Declined" by default.

    The problem is that when this button is pressed the caller hears: "call forbidden by administrator". I would prefer that the caller gets transferred to voicemail. Is there a setting that would enable this?

    Log entry:
    30/05/2017 19:47:28:328 | [CM503003]: Call(C:25): Call to <sip:200@xxxx.3cx.us:5060> has failed; Cause: 603 Decline/INVITE from

    3CX System Version: 15.0.62928.5

Thread Status:
Not open for further replies.