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Sending and Receiving SMS

Discussion in 'Ideas' started by sar2, Apr 26, 2016.

Sending and Receiving SMS 5 5 11votes
5/5, 11 votes

  1. sar2

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    Hello team,

    I have had a few requests to be able to send and receive SMS text messages for both mobile and desktop softphones. I know the SIP provider must support the technology but would be nice if 3CX has the ability to process that info.

    Thank you.
     
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  2. 12494

    12494 Member

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    Vitelity has an SMS option that works with their SIP DIDs and really has nothing to do with the PBX. It is SMS-to-Email and Email-to-SMS. Our customers really like it.

    Allen
     
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  3. Trinity3

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    We are trying to incorporate DID-enabled texting back and forth through 3cx for our individual sales reps but don't know where to start (new to this). With the svc provider, I assume? Will we be able to indicate CID info on the individual mobile devices back & forth if we register that with svc provider?

    (Not sure about webclient capabilities.) Will 3cx webclient even be able to handle this? We would like to track activity/productivity through webclient if we can. Any expertise appreciated.

    We are not interested in another application to augment 3cx/DID numbers from service provider. We are a rather bare bones operation and bought 3cx bc we were told it was robust and could handle this. How far are they from actually implementing a solution? Any guesses/employee assurances?

    thanks, y'all.
     
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  4. JWillScott

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  5. Nathan Sutherland

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    +1

    Several SIP trunk providers now send SMS messages via SIP messages to registered endpoints. It'd be nice of 3CX could handle the "display message" functionality at least. Outgoing SMS messages would still require some kind of gateway configuration.
     
  6. craigreilly

    craigreilly Well-Known Member

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    Gateway? Why not make it part of the Provider Template?
    ie: Twilio. Just a few lines of code and voila.
     
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  7. Nathan Sutherland

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    I agree, but he outbound SMS seems to be different per provider. The API that VOIP.MS provides is no doubt different than what Twilio provides. Perhaps "Gateway" is the wrong word. How about "Outbound SMS API configuration"?