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senior callcenter supervisor

Discussion in 'Ideas' started by Wilson Dario Maldonado, Oct 15, 2017.

  1. Wilson Dario Maldonado

    Joined:
    Oct 15, 2017
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    currently to give access to the call center supervisors to the recordings of the agents, it is necessary to give access to the General System Administration option.
    At this level there are settings that a supervisor should not have, such as Restore Backups and Settings and Phones.

    The idea is that there is a supervisor profile where only the special callcenter menu comes out as queues, reports and recordings.
    in addition you can backup but not restore.