Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

senior callcenter supervisor

Discussion in 'Ideas' started by Wilson Dario Maldonado, Oct 15, 2017.

  1. Wilson Dario Maldonado

    Oct 15, 2017
    Likes Received:
    currently to give access to the call center supervisors to the recordings of the agents, it is necessary to give access to the General System Administration option.
    At this level there are settings that a supervisor should not have, such as Restore Backups and Settings and Phones.

    The idea is that there is a supervisor profile where only the special callcenter menu comes out as queues, reports and recordings.
    in addition you can backup but not restore.