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Separate notification email address for emergency numbers

Discussion in 'Ideas' started by jbryant84, Mar 8, 2018.

Separate notification email address for emergency numbers 5 5 1votes
5/5, 1 vote

  1. jbryant84

    jbryant84 New Member

    Apr 6, 2016
    Likes Received:
    This is feedback from one of our clients in the hospitality industry.

    When the police or fire show up at our front desk we NEED to know where the call originated.
    We actually NEED to know immediately once the call is dialed so we can get first responders that are on staff to the location, we really should have the notification immediately upon the call going out. Certainly if this is a call to 3CX I would recommend they depart the email notification for emergency numbers away from all other administrative notifications. Having our front desk receive the notification of the back up is unneeded. In reality the emergency notifications should have it's own set of email addresses to send to.
  2. voiptoys

    voiptoys Active Member

    Feb 13, 2013
    Likes Received:
    Hi jbryant84,

    I encourage you to look at our "3CX Emergency (911) Notifier". We send instant notifications by phone (text-to-speech), email, SMS, and desktop client. The messages include the precise location of the person who dialed the emergency number including: building, floor, pillar, cube. If the PBX is shared across locations, we can filter who gets notified by location. We are also looking at mobile workers, for example, pickers in a warehouse who are moving around in large spaces, or physicians who move from building to building, and exam room to room.
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