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Seperate ringtones for internal & external calls

Discussion in '3CX Phone System - General' started by adamwells, Feb 12, 2016.

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  1. adamwells

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    Hi,

    We had a helpdesk and any calls going to them would have a unique ringtone. This is no longer the case and people in the office answer the calls, but their ringtones for internal and external calls are the same. I can't find where to change this. Can anyone point me in the right direction? We use Yealink T42G phones and are on 3CX 12.5

    Thank you
     
  2. Frank D

    Frank D New Member

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    Hi,

    for the T46G it is somewhere here:

    #"X" ranges from 1 to 10;
    #Configure the text to map the keywords contained in the "Alert-info" header.
    #distinctive_ring_tones.alert_info.X.text = family
    distinctive_ring_tones.alert_info.1.text =
    distinctive_ring_tones.alert_info.2.text = external
    distinctive_ring_tones.alert_info.3.text = international
    distinctive_ring_tones.alert_info.4.text = national
    distinctive_ring_tones.alert_info.5.text = local
    distinctive_ring_tones.alert_info.6.text = queue
    distinctive_ring_tones.alert_info.7.text = ivr
    distinctive_ring_tones.alert_info.8.text =
    distinctive_ring_tones.alert_info.9.text =

    #Specify the ring tone for each text. It ranges from 1 to 8. The default value 1 stands for Ring1.wav.
    #1-Ring1.wav, 2-Ring2.wav, 3-Ring3.wav, 4-Ring4.wav, 5-Ring5.wav, 6-Ring6.wav, 7-Ring7.wav, 8-Ring8.wav.
    #distinctive_ring_tones.alert_info.X.ringer = 1
    distinctive_ring_tones.alert_info.1.ringer =
    distinctive_ring_tones.alert_info.2.ringer = 2
    distinctive_ring_tones.alert_info.3.ringer = 3
    distinctive_ring_tones.alert_info.4.ringer = 4
    distinctive_ring_tones.alert_info.5.ringer = 5
    distinctive_ring_tones.alert_info.6.ringer = 6
    distinctive_ring_tones.alert_info.7.ringer = 7
    distinctive_ring_tones.alert_info.8.ringer =
    distinctive_ring_tones.alert_info.9.ringer =

    But I haven't configured that myself yet. Looks like the phone is looking for some value in the "altert info message" to me.
    Perhaps someone else can fill the gaps.

    Best regards Frank
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    What Frank said, by default the provisioning template should give distinct ringtones for internal, external and queue calls. Did you use the provisioning templates to register the phones?

    #"X" ranges from 1 to 10;
    #Configure the text to map the keywords contained in the "Alert-info" header.
    #distinctive_ring_tones.alert_info.X.text = family
    distinctive_ring_tones.alert_info.1.text =
    distinctive_ring_tones.alert_info.2.text = external
    distinctive_ring_tones.alert_info.3.text = international
    distinctive_ring_tones.alert_info.4.text = national
    distinctive_ring_tones.alert_info.5.text = local
    distinctive_ring_tones.alert_info.6.text = queue
    distinctive_ring_tones.alert_info.7.text = ivr
    distinctive_ring_tones.alert_info.8.text =
    distinctive_ring_tones.alert_info.9.text =

    #Specify the ring tone for each text. It ranges from 1 to 8. The default value 1 stands for Ring1.wav.
    #1-Ring1.wav, 2-Ring2.wav, 3-Ring3.wav, 4-Ring4.wav, 5-Ring5.wav, 6-Ring6.wav, 7-Ring7.wav, 8-Ring8.wav.
    #distinctive_ring_tones.alert_info.X.ringer = 1
    distinctive_ring_tones.alert_info.1.ringer =
    distinctive_ring_tones.alert_info.2.ringer = 2
    distinctive_ring_tones.alert_info.3.ringer = 3
    distinctive_ring_tones.alert_info.4.ringer = 4
    distinctive_ring_tones.alert_info.5.ringer = 5
    distinctive_ring_tones.alert_info.6.ringer = 6
    distinctive_ring_tones.alert_info.7.ringer = 7
    distinctive_ring_tones.alert_info.8.ringer =
    distinctive_ring_tones.alert_info.9.ringer =

    (The internal calls use the default ringtone which is Ring1.wav)
     
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