Server 2008 3cx v9 no audio.

Discussion in '3CX Phone System - General' started by evo8, Dec 7, 2011.

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  1. evo8

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    Hi. I have just installed a new server for our 3cx phone system its a dual core 2ghz xenon Dell with 4gb ram and a couple of U320 SCSI drives, our old 3CX server was running on a p4 (XP with 1gb ram).

    On our old system I backed up the config etc to our main server and then turned it off. I then installed 3cx onto the 2008 server and imported the zip file as it requested, all seemed ok, it connected to our sip provider and all the phones came on line with the right extensions etc, happy days!!!

    I then started to test things to make sure everthing was ok, and it was not. No audio on outgoing calls and also no audio from internal extension to extension.

    I disabled the firewall on the server, installed the media software, but still no audio, I even re installed 3CX.

    Any ideas??

    Andrew
     
  2. davidbenwell

    davidbenwell Active Member

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    Please run the firewall checker witnin 3CX and let us know the resaults.

    have you changed the IP Address of the server (old server to new server)
     
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  3. evo8

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    Thanks for the response. IP address is the same (old server now unplugged). The firewall checker shows the following, but the old system worked with the same config, could it be something on the new 2008 server (old server XP).

    <21:13:01>: Phase 1, checking servers connection, please wait...
    <21:13:01>: Stun Checker service is reachable. Phase 1 check passed.
    <21:13:01>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <21:13:02>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <21:13:02>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <21:13:02>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <21:13:02>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <21:13:02>: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.

    <21:13:02>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <21:13:09>: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
    <21:13:09>: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
    <21:13:09>: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
    <21:13:09>: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
    <21:13:09>: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
    <21:13:09>: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
    <21:13:09>: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
    <21:13:09>: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
    <21:13:09>: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
    <21:13:09>: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
    <21:13:09>: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
    <21:13:09>: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
    <21:13:09>: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
    <21:13:09>: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
    <21:13:09>: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
    <21:13:09>: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
    <21:13:09>: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
    <21:13:09>: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
    <21:13:09>: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
    <21:13:09>: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
    <21:13:09>: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
    <21:13:09>: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
    <21:13:09>: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
    <21:13:09>: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
    <21:13:09>: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
    <21:13:09>: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
    <21:13:09>: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
    <21:13:09>: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
    <21:13:09>: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
    <21:13:09>: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
    <21:13:09>: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
    <21:13:09>: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
    <21:13:09>: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
    <21:13:09>: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
    <21:13:09>: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
    <21:13:09>: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
    <21:13:09>: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
    <21:13:09>: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
    <21:13:09>: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
    <21:13:09>: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
    <21:13:09>: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
    <21:13:09>: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
    <21:13:09>: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
    <21:13:09>: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
    <21:13:09>: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
    <21:13:09>: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
    <21:13:09>: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
    <21:13:09>: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
    <21:13:09>: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
    <21:13:09>: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.


    Application exit code is 2

    regards.

    Andrew
     
  4. evo8

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    I have done a bit more testing, only one way audio between internal extensions as well, strange.
     
  5. leejor

    leejor Well-Known Member

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    Given that you have no audio extension to extension, My first guess would be that the "Desktop Experience Feature" in the server is missing. Is that what you referred to as the "media software"?

    Sorry, wrote the post just as you were making the last one...
     
  6. evo8

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    The "Desktop Experience Feature" has already been installed, I have just checked just in case I was loosing it as I am still at work trying to sort it out, I have also just installed the "Quality Windows Audio Video Experience" feature.
     
  7. 3cx

    3cx

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    Hello evo8,

    How about a capture so that we can get a better indication of what is going on.
     
  8. evo8

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    Server has been switched off for the moment and we are running on our old box. I am going to wipe it and start from scratch next week, I am also fitting a raid card and more disks so that I can use it for backup as our new 2008 server will not backup to tape or NAS, thanks microsoft!!
     
  9. sigma1

    sigma1 Active Member

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    First of all, desktop experience would not cause this.

    What kind of Network switches are you using? Are you sure that you are not setup for PBX delivers audio (in the extensions)?

    Extension to extension audio missing is NOT the server's problem. Please define you environment better:

    Phones? FW?
    Network layout (managed/unmanaged switches), VLAN?
    Check again the PBX delivers audio and disable that no matter what/where if on.
    Are you autoprovisioning?
    Are all the phones in question on the local LAN (same LAN as the server)?
     
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