Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Session Border Controller Installation Failed

Discussion in '3CX Phone System - General' started by efthimis, Aug 25, 2014.

Thread Status:
Not open for further replies.
  1. efthimis

    Jun 13, 2014
    Likes Received:

    I tried to install the 3CX SBC (http://downloads.3cx.com/downloads/3CXSBC12.msi) but the installation failed because it cannot start a service. I tried to install it on Windows Server 2008R2, 2012 and on Windows 8 but without any luck. In all cases i tried to installed it as Administrator. Can someone send me the correct exe file? Thanks!
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Jun 2, 2014
    Likes Received:

    I also had this issue and apparently it was caused by downloading a peculiar version of the installer. The way I fixed it was:
    - Delete the file you have stored on you machine.
    - Clear the browser history (or use private browsing mode).
    - Input the link to the file you already have (http://downloads.3cx.com/downloads/3CXSBC12.msi) and re-download the file
    - The correct file size you should get is ~1.9MB and not ~2.2MB.
    - If you are still getting the wrong file download and use a different browser.

    This worked for me.
Thread Status:
Not open for further replies.