Session Border Controller Installation Failed

Discussion in '3CX Phone System - General' started by efthimis, Aug 25, 2014.

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  1. efthimis

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    Hello,

    I tried to install the 3CX SBC (http://downloads.3cx.com/downloads/3CXSBC12.msi) but the installation failed because it cannot start a service. I tried to install it on Windows Server 2008R2, 2012 and on Windows 8 but without any luck. In all cases i tried to installed it as Administrator. Can someone send me the correct exe file? Thanks!
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Hi!

    I also had this issue and apparently it was caused by downloading a peculiar version of the installer. The way I fixed it was:
    - Delete the file you have stored on you machine.
    - Clear the browser history (or use private browsing mode).
    - Input the link to the file you already have (http://downloads.3cx.com/downloads/3CXSBC12.msi) and re-download the file
    - The correct file size you should get is ~1.9MB and not ~2.2MB.
    - If you are still getting the wrong file download and use a different browser.

    This worked for me.
     
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