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Setup

Discussion in '3CX Phone System - General' started by chrissnap, Dec 30, 2014.

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  1. chrissnap

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    Quick question.

    My end user is wanting when a caller is transferred to an extension, if no one answers the extension to be able to say hit 0 and get back to the main IVR.

    Possible?

    Thanks,

    Chris
     
  2. craigreilly

    craigreilly Well-Known Member

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    I think * or 0 both work... and you need to setup your operator extension under Settings -> General.
    There is not an option for a different operator for an extension or extension group - just global.
     
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  3. chrissnap

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    Thanks for the reply.

    So, It does not matter whether or not vm has picked up at the point of hitting * or 0?
     
  4. lneblett

    lneblett Well-Known Member

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    It will only return the call to the operator and not to the IVR. It should do even if the VM has picked up. Give it a try using the "*".
     
  5. craigreilly

    craigreilly Well-Known Member

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    Can you set operator ext to an IVR? If not - I guess forward a dummy extension to an IVR.
    Never had the need to do this...
     
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  6. leejor

    leejor Well-Known Member

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    Yes, I have this working.
     
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