Bob Denny
Customer
- Joined
- Feb 21, 2009
- Messages
- 187
- Reaction score
- 16
I am using Gateway 2.0.8743 with 3CX 7.1.7139. I cannot get outbound calling working, and I had a big problem with the gateway 2.0.9919.
I have port 10003/6060 working for inbound calls just fine. PSTN 10003 is set to inbound calls only. I have created a PSTN port 10004/6062 in 3CX and set up outbound rule 02+ to route to it, with it set for outbound calls only. Then I created a second port in the gateway, using the same numbers (10004/6062) and tied it to a separate Skype account which I successfully created. When I start the gateway, both ports connect to both 3CX and Skype and show registered and connected-on hook.
Now for the first problem: After doing this, inbound calls stopped working. A remote Skype calling into the inbound Skype account immediately disconnects with Call Failed. Prior to creating the second port in the gateway, calls to this Skype account worked fine. If I then remove the second (1004/6062) port from the gateway, inbound calls again work.
Second problem: With the second (outbound) gateway port configured, I cannot make outbound calls. I can see the routing i correct in the 3CX log, the number is correctly stripped, and it is routing to the correct PSTN port (10004). Yet an outbound call fails with device offline.
Third problem: I downloaded the 2.0.9919 update from http://www.3cx.com/forums/3cx-gateway-for-skype-v2-10511.html and installed it. The result was the gateway software was removed except for a few stray DLLs in the Program Files\3CX Gateway For Skype\ folder! The new Start menu entry contained only Uninstall, no entry for the Gateway Monitor. TO recover I had to uninstall 2.0.9919 and reinstall 2.0.8743 (thank heaven I had archived the installer!), and reconfigure the master/inbound port. That went well, and I am now back to being able to receive calls.
Any thoughts on the above three issues would be appreciated. I'd like to solve the first one first, as that is a showstopper. It seems as though adding that second port to the gateway kills its ability to receive calls.
I have port 10003/6060 working for inbound calls just fine. PSTN 10003 is set to inbound calls only. I have created a PSTN port 10004/6062 in 3CX and set up outbound rule 02+ to route to it, with it set for outbound calls only. Then I created a second port in the gateway, using the same numbers (10004/6062) and tied it to a separate Skype account which I successfully created. When I start the gateway, both ports connect to both 3CX and Skype and show registered and connected-on hook.
Now for the first problem: After doing this, inbound calls stopped working. A remote Skype calling into the inbound Skype account immediately disconnects with Call Failed. Prior to creating the second port in the gateway, calls to this Skype account worked fine. If I then remove the second (1004/6062) port from the gateway, inbound calls again work.
Second problem: With the second (outbound) gateway port configured, I cannot make outbound calls. I can see the routing i correct in the 3CX log, the number is correctly stripped, and it is routing to the correct PSTN port (10004). Yet an outbound call fails with device offline.
Third problem: I downloaded the 2.0.9919 update from http://www.3cx.com/forums/3cx-gateway-for-skype-v2-10511.html and installed it. The result was the gateway software was removed except for a few stray DLLs in the Program Files\3CX Gateway For Skype\ folder! The new Start menu entry contained only Uninstall, no entry for the Gateway Monitor. TO recover I had to uninstall 2.0.9919 and reinstall 2.0.8743 (thank heaven I had archived the installer!), and reconfigure the master/inbound port. That went well, and I am now back to being able to receive calls.
Any thoughts on the above three issues would be appreciated. I'd like to solve the first one first, as that is a showstopper. It seems as though adding that second port to the gateway kills its ability to receive calls.