Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Shared Park Fail on Yealink

Discussion in '3CX Phone System - General' started by craigreilly, May 10, 2012.

Thread Status:
Not open for further replies.
  1. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    Scenario:
    Call 1 comes in to ext 4954. Person answers and puts them on SP1 using Yealink T38 "Call Park" to value "SP1"
    Call 2 comes in to ext 4954. Person answers and accidently hits SP1 again. The call is gone from ext 4954. The person calling in shows they are still connected.

    In the log I see this:
    Call to sip:SP1@127.0.0.1:5060 has failed. Cause: 486 Busy Here, from IP: 127.0.0.1:40000
    Attempt to reach sip:SP1:127.0.0.12 failed. Reason: Busy.

    But the user at the T38 does not get a busy signal. They simply lose the call.

    Currently, I am on trial license, 2 call limit. Not sure if that is affecting anything. I am awating my installer - who is waiting for my gateway to arrive.

    I also tried on my Aastra. It uses a BLF/Xfer button instead, not available on the Yealink. It works. It tells me CALL FAILED and the second caller is simply put on hold. I grab the call again using the line precense and hit the right park button.

    So - what is needed on the Yealink to prevent this?

    (If I can get people to use MyPhone - then it is not possible to duplicate park a call.)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.