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Shared Park Fail on Yealink

Discussion in '3CX Phone System - General' started by craigreilly, May 10, 2012.

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  1. craigreilly

    craigreilly Well-Known Member

    Feb 1, 2012
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    Call 1 comes in to ext 4954. Person answers and puts them on SP1 using Yealink T38 "Call Park" to value "SP1"
    Call 2 comes in to ext 4954. Person answers and accidently hits SP1 again. The call is gone from ext 4954. The person calling in shows they are still connected.

    In the log I see this:
    Call to sip:SP1@ has failed. Cause: 486 Busy Here, from IP:
    Attempt to reach sip:SP1: failed. Reason: Busy.

    But the user at the T38 does not get a busy signal. They simply lose the call.

    Currently, I am on trial license, 2 call limit. Not sure if that is affecting anything. I am awating my installer - who is waiting for my gateway to arrive.

    I also tried on my Aastra. It uses a BLF/Xfer button instead, not available on the Yealink. It works. It tells me CALL FAILED and the second caller is simply put on hold. I grab the call again using the line precense and hit the right park button.

    So - what is needed on the Yealink to prevent this?

    (If I can get people to use MyPhone - then it is not possible to duplicate park a call.)
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