Shared Parking Pickup, Yes?

Discussion in 'Windows' started by uptime1, Dec 23, 2015.

Thread Status:
Not open for further replies.
  1. uptime1

    uptime1 New Member

    Joined:
    Jan 13, 2012
    Messages:
    112
    Likes Received:
    30
    Running 3CX Virtual PBX SP2 (Instance 1) and Windows Phone v14.0.47020.0 in a CTI mode call, putting a call into Shared Parking is a breeze simply clicking the Windows Phone SP1 button. But, what's the trick to get the call out? No matter how hard i click the mouse, the SP buttons never turn green or red, they always remain gray and the call stays in parking jail. Although, pressing the corresponding SP button on my physical phone picks up the call.

    Is Windows Phone supposed to pickup SP calls and if so, how?

    BTW, the WP presence screen shows no option to pickup a SP call, and my extension has all user rights (nothing is restricted).
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,367
    Likes Received:
    83
    I assume when you say Windows Phone you assume the 3CX Phone for Windows (not an actual Windows mobile phone).

    Does this happen if it is not in CTI mode? Also what deskphones are you using for CTI?
     
Thread Status:
Not open for further replies.