• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Shared Parking Vs. Park Orbit

Status
Not open for further replies.

Bianca Allery

Staff member
3CX Support
Joined
Dec 9, 2015
Messages
74
Reaction score
37
A question 3CX support often gets asked is, “What is the difference between shared parking and the park orbit?”. Overall, there are no differences in regards to what they both offer. Both are “slots” in which calls can be placed and retrieved. However, behind the scenes there are some vast distinctions between the two. Let’s untangle the ...
Continue reading the Original Blog Post.
 
Last edited by a moderator:
In the operator console, if I right-click on the call and park it, the next available sp slot is used. I would love to give each user their own parking slot, but I cannot part into their slot unless I use part buttons on blf keys. Is there a way to select the parking slot i.e. SP9 for a call? If so, this would be great.
 
something I always thought would be cool...
someone calls in and get Johns Smiths Voicemail.
From the Voicemail, user can hit "8" to "Have John paged within the building"
The Caller is automatically put into an SP.
The system makes an announcement to a Paging Group.
"John Smith, you have a call holding on Park 5"
If John answers, great.
If he doesn't - the caller hears "John Smith isn't answering. Returning to Voicemail... and goes back to his voicemail.
 
  • Like
Reactions: Rey Cobham
In addition, Shared parking cannot be used on cordless phones or analog phones as there is no way to pick up a call with a star code.

Shared parking is better for smaller business as its more obvious how to use. - There is a flashing light on the phone. Press to take the call.

Park Orbit is probably better for a larger business.
 
We use cordless phones with SP fine. Just programmed an extension to forward.
 
Can you provide some details. How does one pick up a parked call with SP using a cordless phone?
 
Create an extension - say 771 (77 is SP when you match up letters)
Put your email address
Send yourself the welcome email (has config profile)
Config your softphone using the config file
Setup forwarding to external number of SP1 - for when not registered...
(Or you can do it for away and change the extension to currently away)
Close 3cx softphone

From cordless dial 771
You should hear the hold music

Do this for each Shared Park you want to setup

(Only the Desktop softphone can setup an external number with letters in it)
 
  • Like
Reactions: NeilSmith_UBT
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,635
Messages
748,990
Members
144,754
Latest member
deanhbs
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.