Short codes

Discussion in '3CX Phone System - General' started by AMC, Jul 4, 2007.

  1. AMC

    AMC

    Joined:
    Aug 23, 2006
    Messages:
    11
    Likes Received:
    0
    I have read the manual and checked the forums but can't find the answer to this. Can anyone help?

    Some of our phones will not be linked to PCs so can't use the 'Call Assistant'. Are there 'Short Codes' for use on hardware phones that would enable an end users to do the following...

    Divert calls to another number
    Divert calls to voicemail
    Cancel Divert calls to voicemail
    Do not disturb
    Transfer a call to an extension or group
    Pickup a call from an extension or group
    Enable night service


    Thanks in advance
    Andy
     
  2. DaKhalli

    DaKhalli New Member

    Joined:
    Jun 2, 2007
    Messages:
    123
    Likes Received:
    0
     
  3. AMC

    AMC

    Joined:
    Aug 23, 2006
    Messages:
    11
    Likes Received:
    0
    Thanks for the reply

    I was hoping that the end user would be able to control these options from their phones instead of contacting the Support Desk to have them changed in the 3cx pbx manager .

    With our ancient Alcatel system users can dial 60 to divert calls to voicemail and 61 to cancel the divert. Call pickup is done dialing 13 followed by the extension. Our office hours vary depending on the availabilty of staff to take calls out of hours, so having the last person in the office dial a 'short code' to put the system on night service is essential.

    Besides these short commings I still think 3CX is by far the easiest PBX to use. I'm sure we will roll it out to our smaller offices where the limited functions will be less of a problem.

    Andy
     
  4. archie

    archie Well-Known Member
    3CX Staff

    Joined:
    Aug 18, 2006
    Messages:
    1,309
    Likes Received:
    0
    We will introduce more of such dial codes in version 4.
    Currently, there's one - *10* to pick up ringing extension from your phone.
     
  5. AMC

    AMC

    Joined:
    Aug 23, 2006
    Messages:
    11
    Likes Received:
    0
    Thanks Archie

    What is the development timeline for version 4?


    Andy
     
  6. archie

    archie Well-Known Member
    3CX Staff

    Joined:
    Aug 18, 2006
    Messages:
    1,309
    Likes Received:
    0
    I'm not authorized to make any suggestions on timeline, but personally i hope we'll deliver it by Q4 of this year.
     
  7. AMC

    AMC

    Joined:
    Aug 23, 2006
    Messages:
    11
    Likes Received:
    0
    Thanks, I'll keep an eye on the forums for news.

    Andy
     

Share This Page