The wallboard Agents Busy statistic only shows agents that are on Queue Calls NOT agents who are busy on outbound calls. This makes life difficult for call centre managers. They are asking their team to get on calls when they are already on calls. Please see following comments from one of our customers who is having issues with this. "When the staff are on an outbound call the wallboard isn't reflecting that. Can these calls also be added so they show on the wallboard? I use the wallboard to monitor how many agents are on calls and often get caught out when staff are on outbound calls. They correct me when I ask them why they’re not taking calls".