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Show queue extension status as in-use when not on queue call

Discussion in 'Ideas' started by the60, Oct 4, 2017.

Show queue extension status as in-use when not on queue call 5 5 2votes
5/5, 2 votes

  1. the60

    the60 New Member

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    Please modify queue & manager view in app to show when a queue agent is on a non-queue call.

    Right now, if a queue agent is logged in, and has made an outbound call or received a non-queue call, the status for that agent is "green" and available, when, in fact, the agent is on another line.

    This is misleading to queue managers and prevents proper allocation of resources to queues.

    See screenshot.
     

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    #1 the60, Oct 4, 2017
    Last edited: Oct 4, 2017
  2. Ralo SS

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    Hi, how did you manage to resolve this issue?
     
  3. the60

    the60 New Member

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    It's not.
     
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