Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Siemens C450 IP ring group 'Undefined'

Discussion in '3CX Phone System - General' started by jjgg, Jun 21, 2012.

Thread Status:
Not open for further replies.
  1. jjgg

    Joined:
    Jun 20, 2012
    Messages:
    3
    Likes Received:
    0
    Good day all,

    before I ask my question I'd like to thank the regulars of the forum for all I've learned reading your replies.

    I have a 3cx free setup where there's some ring groups connected to external lines. When I call one of these numbers, all of the phones display the ring group name as the call source, followed by the caller number, with the exception of the siemenc c450 ip, that displays 'undefined.

    The siemens workds correctly and can call and receive calls, but the 'undefined' display is a big problem since the operator can't tell which group is the one redirecting to him (multiple groups ring this phone, but the problem exists even with a single group).
    I must add that this phone is used in a different network than the 3cx server, so it's using stun.3cx.com as a stun server.

    Absurdly, the display shows:
    Code:
    caller number
          Undefined <= this is the group name in all other phones
    For IP
    
    Hopefully somebody can help.

    Thanks in advance.
     
  2. jjgg

    Joined:
    Jun 20, 2012
    Messages:
    3
    Likes Received:
    0
    Anybody used this phone with 3cx that can comment on the issue? Maybe a custom firmware update or something similar?
     
Thread Status:
Not open for further replies.