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- Jun 28, 2018
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In our current phone system (and the previous one) we have a series of BLF keys for our users that perform multiple tasks. There is only one BLF key per user.
1. Blind transfer - Answer the phone - Press the BLF of the person (if they are free) you need to connect - put down the handset to connect the caller to the person you just called.
2. Attended transfer - Answer the phone - Press the BLF of the person you need to connect - speak to the person - put down the phone if you want to connect or end the call with a key to get back to the caller.
This is as simple as it gets and they have been used to doing it this way for many years.
Is this type of call flow possible with 3cx and any of the hard phones.
Thanks
Mike
1. Blind transfer - Answer the phone - Press the BLF of the person (if they are free) you need to connect - put down the handset to connect the caller to the person you just called.
2. Attended transfer - Answer the phone - Press the BLF of the person you need to connect - speak to the person - put down the phone if you want to connect or end the call with a key to get back to the caller.
This is as simple as it gets and they have been used to doing it this way for many years.
Is this type of call flow possible with 3cx and any of the hard phones.
Thanks
Mike