Simultaneous call

Discussion in '3CX Phone System - General' started by chlliew, Mar 6, 2014.

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  1. chlliew

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    in 3CX .. there is a term called "SC" - Simultaneous Calls
    with a 16SC license, we only have 16 SC.. that mean only 16calls can be execute at the same time?
     
  2. jpillow

    jpillow Well-Known Member

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    Yes
     
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  3. chlliew

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    That simultaneous calls is include internal call, external call and other service provider?
     
  4. chlliew

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    for example ,If I make a internal call(Ext XXX) to my colleague (Ext YYY) is 1 simultaneous call or 2 simultaneous call? In the same time my colleague B (Ext ZZZ) make a external call thru our trunk to PSTN ,total is how many simultaneous we use?
     
  5. lneblett

    lneblett Well-Known Member

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    I believe the logic holds that a single call is defined to be:

    Extension to extension
    Extension to external number
    External number to extension

    Therefore if you make:
    extension to extension to external

    This is considered as two calls - one to the extension and then again from that extension out to an external.
     
  6. SY

    SY Well-Known Member
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    "simultaneous call"=conversation.
    Answer to your question is - "two"
     
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  7. chlliew

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    Thanks for helping
    ;)
     
  8. jpillow

    jpillow Well-Known Member

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    Sorry, I only really visit the forum on weekends but as ineblett said the answer is yes internal and external calls are both counted as cc's.
     
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