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Simultaneous incoming call problem

Discussion in '3CX Phone System - General' started by dawson166, Mar 16, 2010.

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  1. dawson166

    Joined:
    Mar 10, 2010
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    Hey guys

    So here is what I have - I have a Patton SN4114 v4.4 (with vR.5.43 software) analog gateway with 4 POTS lines coming into the office and a 3CX PBX with v8.0.10116.583. All the SIP phones are 3CX Softphones.

    I need to have multiple calls coming in simultaneously answered by the digital receptionist. Currently, the first call will come in and get picked up by the DR but the second call will not be picked up by DR until the first call has been either transferred or dropped from the DR.

    I looked at the logs on the 3CX PBX computer and found that the second call only comes in when the first call is finished with the DR. So I'm assuming its the Patton 4114 that is not routing the call.

    Can anyone see anything from the config file of the gateway to see what is wrong?

    Here is the config file from the gateway: ( well, most of it)

    context ip router

    interface IF_IP_LAN
    ipaddress 172.26.1.26 255.255.255.0
    tcp adjust-mss rx mtu
    tcp adjust-mss tx mtu

    context cs switch
    no digit-collection timeout

    interface sip IF_SIP_0
    bind context sip-gateway GW_SIP_0
    route call dest-service HG_FXO_ASC
    remote 172.26.1.27
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 10009 host-part to-header target-param none

    interface sip IF_SIP_1
    bind context sip-gateway GW_SIP_1
    route call dest-service HG_FXO_ASC
    remote 172.26.1.27
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 10010 host-part to-header target-param none

    interface sip IF_SIP_2
    bind context sip-gateway GW_SIP_2
    route call dest-service HG_FXO_ASC
    remote 172.26.1.27
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 10011 host-part to-header target-param none

    interface sip IF_SIP_3
    bind context sip-gateway GW_SIP_3
    route call dest-service HG_FXO_ASC
    remote 172.26.1.27
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 10012 host-part to-header target-param none

    interface fxo IF_FXO_0
    route call dest-interface IF_SIP_0
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    dial-after timeout 1
    mute-dialing
    use profile tone-set NZ

    interface fxo IF_FXO_1
    route call dest-interface IF_SIP_1
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    dial-after timeout 1
    mute-dialing
    use profile tone-set NZ

    interface fxo IF_FXO_2
    route call dest-interface IF_SIP_2
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    dial-after timeout 1
    mute-dialing
    use profile tone-set NZ

    interface fxo IF_FXO_3
    route call dest-interface IF_SIP_3
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    dial-after timeout 1
    mute-dialing
    use profile tone-set NZ

    service hunt-group HG_FXO_ASC
    drop-cause normal-unspecified
    drop-cause no-circuit-channel-available
    drop-cause network-out-of-order
    drop-cause temporary-failure
    drop-cause switching-equipment-congestion
    drop-cause access-info-discarded
    drop-cause circuit-channel-not-available
    drop-cause resources-unavailable
    drop-cause user-busy
    route call 1 dest-interface IF_FXO_0
    route call 2 dest-interface IF_FXO_1
    route call 3 dest-interface IF_FXO_2
    route call 4 dest-interface IF_FXO_3

    service hunt-group HG_FXO_DESC
    drop-cause normal-unspecified
    drop-cause no-circuit-channel-available
    drop-cause network-out-of-order
    drop-cause temporary-failure
    drop-cause switching-equipment-congestion
    drop-cause access-info-discarded
    drop-cause circuit-channel-not-available
    drop-cause resources-unavailable
    drop-cause user-busy
    route call 1 dest-interface IF_FXO_3
    route call 2 dest-interface IF_FXO_2
    route call 3 dest-interface IF_FXO_1
    route call 4 dest-interface IF_FXO_0

    context cs switch
    no shutdown

    authentication-service AS_ALL_LINES
    realm 1 3CXPhoneSystem
    username 10009 password 75/Kn/ByPNQ= encrypted
    username 10010 password fkK7Rbci8YI= encrypted
    username 10011 password NwlfVoIw6gk= encrypted
    username 10012 password kmVgRwrRlvI= encrypted

    location-service LS_10009
    domain 1 172.26.1.27

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 10009

    identity 10009

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 172.26.1.27
    lifetime 300
    register auto

    location-service LS_10010
    domain 1 172.26.1.27

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 10010

    identity 10010

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 172.26.1.27
    lifetime 300
    register auto

    location-service LS_10011
    domain 1 172.26.1.27

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 10011

    identity 10011

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 172.26.1.27
    lifetime 300
    register auto

    location-service LS_10012
    domain 1 172.26.1.27

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 10012

    identity 10012

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 172.26.1.27
    lifetime 300
    register auto

    context sip-gateway GW_SIP_0

    interface LAN
    bind interface IF_IP_LAN context router port 5060

    context sip-gateway GW_SIP_0
    bind location-service LS_10009
    no shutdown

    context sip-gateway GW_SIP_1

    interface LAN
    bind interface IF_IP_LAN context router port 5062

    context sip-gateway GW_SIP_1
    bind location-service LS_10010
    no shutdown

    context sip-gateway GW_SIP_2

    interface LAN
    bind interface IF_IP_LAN context router port 5064

    context sip-gateway GW_SIP_2
    bind location-service LS_10011
    no shutdown

    context sip-gateway GW_SIP_3

    interface LAN
    bind interface IF_IP_LAN context router port 5066

    context sip-gateway GW_SIP_3
    bind location-service LS_10012
    no shutdown

    port ethernet 0 0
    medium auto
    encapsulation ip
    bind interface IF_IP_LAN router
    no shutdown

    port fxo 0 0
    use profile fxo nz
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_0 switch
    no shutdown

    port fxo 0 1
    use profile fxo nz
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_1 switch
    no shutdown

    port fxo 0 2
    use profile fxo nz
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_2 switch
    no shutdown

    port fxo 0 3
    use profile fxo nz
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_3 switch
    no shutdown
     
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