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Simultaneous incoming call problem

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dawson166

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Mar 10, 2010
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Hey guys

So here is what I have - I have a Patton SN4114 v4.4 (with vR.5.43 software) analog gateway with 4 POTS lines coming into the office and a 3CX PBX with v8.0.10116.583. All the SIP phones are 3CX Softphones.

I need to have multiple calls coming in simultaneously answered by the digital receptionist. Currently, the first call will come in and get picked up by the DR but the second call will not be picked up by DR until the first call has been either transferred or dropped from the DR.

I looked at the logs on the 3CX PBX computer and found that the second call only comes in when the first call is finished with the DR. So I'm assuming its the Patton 4114 that is not routing the call.

Can anyone see anything from the config file of the gateway to see what is wrong?

Here is the config file from the gateway: ( well, most of it)

context ip router

interface IF_IP_LAN
ipaddress 172.26.1.26 255.255.255.0
tcp adjust-mss rx mtu
tcp adjust-mss tx mtu

context cs switch
no digit-collection timeout

interface sip IF_SIP_0
bind context sip-gateway GW_SIP_0
route call dest-service HG_FXO_ASC
remote 172.26.1.27
early-connect
early-disconnect
address-translation outgoing-call request-uri user-part fix 10009 host-part to-header target-param none

interface sip IF_SIP_1
bind context sip-gateway GW_SIP_1
route call dest-service HG_FXO_ASC
remote 172.26.1.27
early-connect
early-disconnect
address-translation outgoing-call request-uri user-part fix 10010 host-part to-header target-param none

interface sip IF_SIP_2
bind context sip-gateway GW_SIP_2
route call dest-service HG_FXO_ASC
remote 172.26.1.27
early-connect
early-disconnect
address-translation outgoing-call request-uri user-part fix 10011 host-part to-header target-param none

interface sip IF_SIP_3
bind context sip-gateway GW_SIP_3
route call dest-service HG_FXO_ASC
remote 172.26.1.27
early-connect
early-disconnect
address-translation outgoing-call request-uri user-part fix 10012 host-part to-header target-param none

interface fxo IF_FXO_0
route call dest-interface IF_SIP_0
loop-break-duration min 60 max 1000
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
mute-dialing
use profile tone-set NZ

interface fxo IF_FXO_1
route call dest-interface IF_SIP_1
loop-break-duration min 60 max 1000
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
mute-dialing
use profile tone-set NZ

interface fxo IF_FXO_2
route call dest-interface IF_SIP_2
loop-break-duration min 60 max 1000
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
mute-dialing
use profile tone-set NZ

interface fxo IF_FXO_3
route call dest-interface IF_SIP_3
loop-break-duration min 60 max 1000
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
mute-dialing
use profile tone-set NZ

service hunt-group HG_FXO_ASC
drop-cause normal-unspecified
drop-cause no-circuit-channel-available
drop-cause network-out-of-order
drop-cause temporary-failure
drop-cause switching-equipment-congestion
drop-cause access-info-discarded
drop-cause circuit-channel-not-available
drop-cause resources-unavailable
drop-cause user-busy
route call 1 dest-interface IF_FXO_0
route call 2 dest-interface IF_FXO_1
route call 3 dest-interface IF_FXO_2
route call 4 dest-interface IF_FXO_3

service hunt-group HG_FXO_DESC
drop-cause normal-unspecified
drop-cause no-circuit-channel-available
drop-cause network-out-of-order
drop-cause temporary-failure
drop-cause switching-equipment-congestion
drop-cause access-info-discarded
drop-cause circuit-channel-not-available
drop-cause resources-unavailable
drop-cause user-busy
route call 1 dest-interface IF_FXO_3
route call 2 dest-interface IF_FXO_2
route call 3 dest-interface IF_FXO_1
route call 4 dest-interface IF_FXO_0

context cs switch
no shutdown

authentication-service AS_ALL_LINES
realm 1 3CXPhoneSystem
username 10009 password 75/Kn/ByPNQ= encrypted
username 10010 password fkK7Rbci8YI= encrypted
username 10011 password NwlfVoIw6gk= encrypted
username 10012 password kmVgRwrRlvI= encrypted

location-service LS_10009
domain 1 172.26.1.27

identity-group default

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES username 10009

identity 10009

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES

registration outbound
registrar 172.26.1.27
lifetime 300
register auto

location-service LS_10010
domain 1 172.26.1.27

identity-group default

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES username 10010

identity 10010

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES

registration outbound
registrar 172.26.1.27
lifetime 300
register auto

location-service LS_10011
domain 1 172.26.1.27

identity-group default

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES username 10011

identity 10011

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES

registration outbound
registrar 172.26.1.27
lifetime 300
register auto

location-service LS_10012
domain 1 172.26.1.27

identity-group default

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES username 10012

identity 10012

authentication outbound
authenticate 1 authentication-service AS_ALL_LINES

registration outbound
registrar 172.26.1.27
lifetime 300
register auto

context sip-gateway GW_SIP_0

interface LAN
bind interface IF_IP_LAN context router port 5060

context sip-gateway GW_SIP_0
bind location-service LS_10009
no shutdown

context sip-gateway GW_SIP_1

interface LAN
bind interface IF_IP_LAN context router port 5062

context sip-gateway GW_SIP_1
bind location-service LS_10010
no shutdown

context sip-gateway GW_SIP_2

interface LAN
bind interface IF_IP_LAN context router port 5064

context sip-gateway GW_SIP_2
bind location-service LS_10011
no shutdown

context sip-gateway GW_SIP_3

interface LAN
bind interface IF_IP_LAN context router port 5066

context sip-gateway GW_SIP_3
bind location-service LS_10012
no shutdown

port ethernet 0 0
medium auto
encapsulation ip
bind interface IF_IP_LAN router
no shutdown

port fxo 0 0
use profile fxo nz
caller-id format bell
encapsulation cc-fxo
bind interface IF_FXO_0 switch
no shutdown

port fxo 0 1
use profile fxo nz
caller-id format bell
encapsulation cc-fxo
bind interface IF_FXO_1 switch
no shutdown

port fxo 0 2
use profile fxo nz
caller-id format bell
encapsulation cc-fxo
bind interface IF_FXO_2 switch
no shutdown

port fxo 0 3
use profile fxo nz
caller-id format bell
encapsulation cc-fxo
bind interface IF_FXO_3 switch
no shutdown
 
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