Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Simultaneous mobile call if mobile off causes desk phone to not ring.

Discussion in '3CX Phone System - General' started by Justin Scott, Dec 5, 2017.

Thread Status:
Not open for further replies.
  1. Justin Scott

    May 29, 2017
    Likes Received:
    Had this situation with one of my clients this week.
    Their extension was set to ring simultaneously to their mobile.
    In this situation, the mobile was flat, so unavailable.
    The deskphones would ring twice, then divert to the MOBILE voicemail.

    Is this normal behaviour?

  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    May 10, 2016
    Likes Received:
    Hello @Justin Scott

    Please note that when option Ring my mobile simultaneously is selected the call is ringing both the extension and the mobile number.
    If one of the two answers the call then the other stops ringing. Since the call was answered by the mobiles voicemail then the extension will stop ringing as the call is considered as answered.
Thread Status:
Not open for further replies.