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SIP Calls drop with one voip provider

Discussion in '3CX Phone System - General' started by Spaski, Apr 25, 2012.

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  1. Spaski

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    Hi

    I have 2 SIP providers, one work great(wanatel) but the other not.
    The call drops when I answer or phone out.
    I have check the codec and routing, used the generic SIP(ours is not listed in South africa)
    Ports are opened on firewall.
    I can call extensions, local and remotely no problem.
    The call just drop the moment the system answers (voice mail or 3cx phone on computer)

    Any suggestions

    Debug log sheet


    21:43:59.312 [MS105000] C:6.1: No RTP packets were received:remoteAddr=196.3.177.10:49560,extAddr=196.210.227.249:9016,localAddr=196.210.227.249:9016
    21:43:59.218 [MS105000] C:6.3: No RTP packets were received:remoteAddr=127.0.0.1:40612,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7014
    21:43:57.921 [CM503008]: Call(6): Call is terminated
    21:43:57.875 [CM503003]: Call(6): Call to sip:109@10.10.1.1:5060 has failed; Cause: 487 Request Terminated; from IP:127.0.0.1:5080
    21:43:57.750 [CM503007]: Call(6): Device joined: sip:999@127.0.0.1:40600;rinstance=eeda3e480607792f
    21:43:57.750 [CM503007]: Call(6): Device joined: sip:27878026080@vphone.co.za:5060
    21:43:57.750 [MS210003] C:6.1:Answer provided. Connection(transcoding mode[unsecure]):196.210.227.249:9016(9017)
    21:43:57.750 [MS210001] C:6.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40612(40613)
    21:43:57.750 Remote SDP is set for legC:6.3
    21:43:57.750 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]
    21:43:57.750 [CM503002]: Call(6): Alerting sip:999@127.0.0.1:40600;rinstance=eeda3e480607792f
    21:43:57.593 [CM503025]: Call(6): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=eeda3e480607792f]
    21:43:57.593 [MS210002] C:6.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7014(7015)
    21:43:57.531 [CM503005]: Call(6): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=eeda3e480607792f]
    21:43:42.781 Currently active calls - 1: [6]
    21:43:38.046 [CM505001]: Ext.109: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:109@127.0.0.1:5060]
    21:43:38.046 [CM503002]: Call(6): Alerting sip:109@127.0.0.1:64129;rinstance=a5a7d77202667525
    21:43:37.515 [CM503025]: Call(6): Calling RingAll800:109Ext.109@[Dev:sip:109@127.0.0.1:64129;rinstance=a5a7d77202667525]
    21:43:37.515 [MS210002] C:6.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7012(7013)
    21:43:37.468 [CM503004]: Call(6): Route 1: RingAll800:109Ext.109@[Dev:sip:109@127.0.0.1:64129;rinstance=a5a7d77202667525]
    21:43:37.468 [CM503010]: Making route(s) to <sip:800@10.10.1.1:5060>
    21:43:37.468 [MS210000] C:6.1:Offer received. RTP connection: 196.3.177.10:49560(49561)
    21:43:37.468 Remote SDP is set for legC:6.1
    21:43:37.468 [CM505003]: Provider:[VOX SA Lyn 2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] PBX contact: [sip:27878026080@196.210.227.249:5060]
    21:43:37.453 [CM503001]: Call(6): Incoming call from 27824178987@(Ln.10001@VOX SA Lyn 2) to <sip:800@10.10.1.1:5060>
    21:43:37.156 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:800
    21:43:37.156 Looking for inbound target: called=27878026080; caller=27824178987
    21:43:37.140 [CM500002]: Info on incoming INVITE:
    INVITE sip:27878026080@196.210.227.249:5060;rinstance=c998650c4c881c9d SIP/2.0
    Via: SIP/2.0/UDP 196.3.177.10:5060;branch=z9hG4bKaj5rf1203gu0qv57d4r0.1
    Max-Forwards: 68
    Contact: "Anonymous"<sip:27824178987+ikoj7m25hlo42@196.3.177.10:5060;transport=udp>
    To: <sip:27878026080@196.3.177.10>
    From: <sip:27824178987@196.3.177.10>;tag=SDdsr2301-lh7ypnjyqojfxli5.o
    Call-ID: SDdsr2301-6469af98f3b9815d219c8781fadd6979-a848bn0
    CSeq: 363 INVITE
    Expires: 300
    User-Agent: Sippy
    P-Asserted-Identity: <sip:27824178987@10.17.180.196>
    Content-Length: 0
    Remote-Party-ID: <sip:27824178987@10.17.180.196>;party=calling
    h323-conf-id: 970159198-2399998433-2470516905-90569676
    cisco-GUID: 970159198-2399998433-2470516905-90569676
     
  2. Spaski

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    My firewall settings

    3cx 5060 5060 TCP/UDP 5060 5060 10.10.1.1 Always
    3cx 5090 5090 TCP/UDP 5090 5090 10.10.1.1 Always
    3cx 9000 65000 TCP/UDP 9000 65000 10.10.1.1 Always
     
  3. leejor

    leejor Well-Known Member

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    Are you sure that your firewall/router is set up correctly? Have you run the 3CX firewall checker?
    It would appear, that some of the required ports may be blocked.
     
  4. Spaski

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    Firewall Checker:

    3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

    <22:32:46>: Phase 1, checking servers connection, please wait...
    <22:32:46>: Stun Checker service is reachable. Phase 1 check passed.
    <22:32:46>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <22:32:47>: UDP SIP Port is set to 5060. Response received correctly with no translation. Phase 2a check passed.

    <22:32:47>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <22:32:47>: TCP SIP Port is set to 5060. Response received correctly with no translation. Phase 2b check passed.

    <22:32:47>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <22:32:48>: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.

    <22:32:48>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <22:33:03>: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
    <22:33:03>: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
    <22:33:03>: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
    <22:33:03>: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
    <22:33:03>: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
    <22:33:03>: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
    <22:33:03>: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
    <22:33:03>: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
    <22:33:03>: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
    <22:33:03>: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
    <22:33:03>: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
    <22:33:03>: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
    <22:33:03>: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
    <22:33:03>: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
    <22:33:03>: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
    <22:33:03>: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
    <22:33:03>: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
    <22:33:03>: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
    <22:33:03>: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
    <22:33:03>: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
    <22:33:03>: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
    <22:33:03>: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
    <22:33:03>: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
    <22:33:03>: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
    <22:33:03>: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
    <22:33:03>: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
    <22:33:03>: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
    <22:33:03>: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
    <22:33:03>: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
    <22:33:03>: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
    <22:33:03>: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
    <22:33:03>: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
    <22:33:03>: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
    <22:33:03>: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
    <22:33:03>: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
    <22:33:03>: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
    <22:33:03>: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
    <22:33:03>: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
    <22:33:03>: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
    <22:33:03>: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
    <22:33:03>: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
    <22:33:03>: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
    <22:33:03>: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
    <22:33:03>: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
    <22:33:03>: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
    <22:33:03>: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
    <22:33:03>: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
    <22:33:03>: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
    <22:33:03>: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
    <22:33:03>: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.

    Application exit code is 0
     
  5. albertc

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    On your firewall, try disable tcp port forwarding for port 9000-65000. Leave only udp for the RTP traffic.
     
  6. Spaski

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    Sharp, have tried that on UDP, but still, I have seen now that neither of the SIP providers work, the only difference is that the one at least phone out but when I answer there is no voice in any direction.

    but thanks so far

    Is it correct if it shows

    21:43:59.312 [MS105000] C:6.1: No RTP packets were received:remoteAddr=196.3.177.10:49560,extAddr=196.210.227.249:9016,localAddr=196.210.227.249:9016

    at the end for the local IP
     
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