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My company is trying to use the SIP Forking feature to assign the same extension to desk phones (Polycom IP335) and wireless phone (Unidata WPU-7800) combinations. The IP335 is auto provisioned and the 7800 is manually configured. If I power up the 7800 first and then the IP335, everything works correctly. Both phones ring, accept calls, and can dial out. If I power up the IP335 first and then the 7800, it looks like the line is being held open and if you call that extension you get a short ring to the IP335 and then a busy signal from that point on.
Also if I bring the 7800 up first and then the IP335 so that everything is working and then power the 7800 off and back on, the extension also goes into busy signal mode.
Both phones work fine if they are configured with separate extension numbers on the system.
At one point I thought the problem might be the 7800 but now I'm wondering if the Polycom IP335 might be causing the problem since the problem seems to occur when it is powered up first.
Anyone have any insight in to what might be causing this problem?
Thanks for any help.
3CX's response is we don't support the Unidata WPU-7800
Also if I bring the 7800 up first and then the IP335 so that everything is working and then power the 7800 off and back on, the extension also goes into busy signal mode.
Both phones work fine if they are configured with separate extension numbers on the system.
At one point I thought the problem might be the 7800 but now I'm wondering if the Polycom IP335 might be causing the problem since the problem seems to occur when it is powered up first.
Anyone have any insight in to what might be causing this problem?
Thanks for any help.
3CX's response is we don't support the Unidata WPU-7800