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- Apr 13, 2011
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I'm working with a provider to resolve a connection problem.
The provider has installed an Adran device (Total Access 904) with a local IP on our network.
We do not use that device for internet access (although capable), only for SIP traffic.
In 3cx Network settings we have an external IP address set so that phones can be configured, etc.
Problem: The provider says that we are sending incorrect outbound parameters.
The "C=" information incorrectly contains our external IP address so their equipment is trying to connect back that way.
We looked at all the Outbound parameters and could not determine how to correct this.
He said the 3cx terminplogy doesn't comply with the IEEE standards.... :roll:
(why is there no steaming pile icon)......
Can someone tell me what 3cx paramters make up the "C=" parameters and how I can control them?
Thank you,
The provider has installed an Adran device (Total Access 904) with a local IP on our network.
We do not use that device for internet access (although capable), only for SIP traffic.
In 3cx Network settings we have an external IP address set so that phones can be configured, etc.
Problem: The provider says that we are sending incorrect outbound parameters.
The "C=" information incorrectly contains our external IP address so their equipment is trying to connect back that way.
We looked at all the Outbound parameters and could not determine how to correct this.
He said the 3cx terminplogy doesn't comply with the IEEE standards.... :roll:
(why is there no steaming pile icon)......
Can someone tell me what 3cx paramters make up the "C=" parameters and how I can control them?
Thank you,