sipgate.co.uk setup but unable to receive incoming calls

Discussion in '3CX Phone System - General' started by QuaCKeReD, Mar 9, 2007.

  1. QuaCKeReD

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    Hi All,

    I have 3CX Free version installed on a Windows XP SP 2 machine and am using X-Lite softphones for testing. My PC has unlimited access out on internet and has a fully NAT-ed IP through Cisco PIX firewall (so all incoming ports are open).

    Calls internally are fine.
    Calls going out are fine.
    Calls coming in, however, is a different story.

    When placing an incoming call from a seperate PSTN system (landline or mobile) I receive sipgate anouncement of caller unavailable after a very long pause (around 60 secs) and get the following message in 3CX log;
    (edited to remove info)

    11:10:09.309 Endpoint::findSource: Can not find source by following specs: From: 'calling number'; To: 'sipgatenumber'; Rline: 'sipgate id'; Contact: 'calling number'

    This entry appears twice, around 15 ms apart.

    Any ideas?
     
  2. QuaCKeReD

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    RESOLVED

    Apologies, have resolved this.

    Lines > Manage > Manage Gateways & Providers > 'edit sipgate gateway'

    Click 'Show Additional Options'

    Change 'Called-Number (for inbound calls) is in:' from DEFAULT setting of 'From field' to 'To.user field'

    Suggest changing default options?
     

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