SJ Phone

Discussion in '3CX Phone System - General' started by phil1975uk, Apr 27, 2007.

  1. phil1975uk

    Joined:
    Apr 20, 2007
    Messages:
    4
    Likes Received:
    0
    Hi again has anyone had problems getting SJ softphone working?

    After loads of hassle with usb drivers i have SJ working with UP-306 handset and it excepts incoming calls from 3CX pbx but when i dail out it shows on 3CX its ringing but the extension i am trying to call does nothing. also dont seem to have any sound at handset but thru speakers is fine.

    Any help would be great

    Cheers

    Phil
     
  2. NigelG

    Joined:
    Mar 29, 2007
    Messages:
    48
    Likes Received:
    0
    Hi Phil,

    In SJPhone, go into options, then audio and check the settings for sound and recording are correct for the handset, also worth checking that the called extension is registered correctly.

    Can the called extension you are having problems with make and receive calls from other extension OK or not ?

    If not then have you made sure that there is not a firewall blocking the required ports 5060 and 7000 to 7500

    Regards
    NigelG
     
  3. Anonymous

    Anonymous Guest


    phil1975uk

    NigelG is correct, but he must have had a cuppa waiting for him. The ports 7000 - 7500 are for internal extensions.

    If your phone is configured as external device you need the 9000 - 9003 ports open aswell, all the ports are using the UDP protocol.

    Just to add a bit info to NigelG's post.
     

Share This Page