One of our clients has asked whether it's possible for their callers to press a button whilst they are in the queue to jump directly to leaving a voicemail. I.e. the queue timeout is 20 minutes, however they want the option for someone to press a number or # or * to be able to go directly to the voicemail rather than waiting the full 20 minutes. I've checked the docs / google and the software but can't seem to find this? Does anyone know if this can be done? Many thanks!