jcasares
Customer
- Joined
- Dec 5, 2009
- Messages
- 93
- Reaction score
- 0
I started to have an issue with what I thought was the 3CX Gateway since we migrated to v10.
I...
- recreated Skype accounts in the Gateway
- recreated PSTN devices in the 3CX Phone System
- used new Skype accounts
- installed last Skype client (5.3)
- removed Skype client and Gateway and after a computer restart started from scratch with the 4.2 client
In any case I can't make Skype calls but I receive them without any problem.
I tested the Skype accounts one by one and they work properly so I was sure it was nothing related to them.
What I saw in Skype Gateway and Phone System logs is that calls with skype outgoing rule are missing all letters but not numbers.
After some further investigation I realized MyPhone is stripping any letter from a call made by the input box at the top. So calling to 05skypecontact effectively tries to route a call to nobody (05 is the code for Skype calls we use in our outbound rules). If I try to call echo123 by dialing 05echo123 I see in the logs that the call is done to 123.
Here you have the log of a call to a named account (skypeaccount):
And here you have a call to echo123:
I really wasted a lot of time in this and I'm astonished nobody reported it yet.
Can I have a time frame from when this will be fixed?
I...
- recreated Skype accounts in the Gateway
- recreated PSTN devices in the 3CX Phone System
- used new Skype accounts
- installed last Skype client (5.3)
- removed Skype client and Gateway and after a computer restart started from scratch with the 4.2 client
In any case I can't make Skype calls but I receive them without any problem.
I tested the Skype accounts one by one and they work properly so I was sure it was nothing related to them.
What I saw in Skype Gateway and Phone System logs is that calls with skype outgoing rule are missing all letters but not numbers.
After some further investigation I realized MyPhone is stripping any letter from a call made by the input box at the top. So calling to 05skypecontact effectively tries to route a call to nobody (05 is the code for Skype calls we use in our outbound rules). If I try to call echo123 by dialing 05echo123 I see in the logs that the call is done to 123.
Here you have the log of a call to a named account (skypeaccount):
Code:
09:40:49:457 - Info : Incoming call from PBX ringing
09:40:49:457 - Info : Outbound call requested
09:40:49:457 - Info : Creating a Skype call to account []
09:40:49:457 - Error : Exception: Skype call creation failed for []: (null)
09:40:49:457 - Info : PBX call has been ended by PBX
And here you have a call to echo123:
Code:
09:41:54:112 - Info : Incoming call from PBX ringing
09:41:54:112 - Info : Outbound call requested
09:41:54:112 - Info : Creating a Skype call to account [123]
09:41:54:128 - Error : Exception: Skype call creation failed for [123]: CALL: Unrecognised identity
09:41:54:128 - Info : PBX call has been ended by PBX
I really wasted a lot of time in this and I'm astonished nobody reported it yet.
Can I have a time frame from when this will be fixed?