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skype connect gateway problems

Discussion in '3CX Phone System - General' started by vdtluke, Dec 19, 2011.

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  1. vdtluke

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    3cx v 10.0.22686.2297
    2 software 3 cx phones
    1 polycom 335 sip 4.0.1.13681, boot 3.0.2.0024
    2 polycom 500 sip 2.1.3.0028 , boot 2.5.0.006

    presently have 3 online numbers, 1 is registered to 3CX and appears to work correctly, outgoing calls work fine every time, inbound calls seem to work 50 % of the time, when a call comes in its transferred correctly and the phones ring however when it doesnt work after 2 rings it states the person im trying to reach is currently unavilable this does not sound like a 3CX voice prompt rather a skype answer, the firewall check is below

    3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.
    <10:11:53>: Phase 1, checking servers connection, please wait...
    <10:11:53>: Stun Checker service is reachable. Phase 1 check passed.
    <10:11:53>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <10:11:53>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 44868::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:53>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <10:11:53>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 44868::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:53>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <10:11:53>: TCP TUNNEL Port is set to 5090. Response received WITH TRANSLATION 44898::5090. Phase 3 check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:53>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <10:11:59>: UDP RTP Port 9000. Response received WITH TRANSLATION 48808::9000. Phase 4-01 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9001. Response received WITH TRANSLATION 48809::9001. Phase 4-02 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9002. Response received WITH TRANSLATION 48810::9002. Phase 4-03 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9003. Response received WITH TRANSLATION 48811::9003. Phase 4-04 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9004. Response received WITH TRANSLATION 48812::9004. Phase 4-05 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9005. Response received WITH TRANSLATION 48813::9005. Phase 4-06 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9006. Response received WITH TRANSLATION 48814::9006. Phase 4-07 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9007. Response received WITH TRANSLATION 48815::9007. Phase 4-08 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <10:11:59>: UDP RTP Port 9008. Response received WITH TRANSLATION 48816::9008. Phase 4-09 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    so my questions are as follows, could there be a routing issue that is cuasing the gateway to "pickup" the call sometimes and not others? and second is if i register another online skype connect account to my SIP profile is there a way in 3CX to direct that specfic phone number to a different set of extensions, eg, one number goes to one department one goes to another department? thanks alot.
     
  2. vdtluke

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    forget to mention logging set to verbose mode and when the call "fails" nothing appears in the log
     
  3. complex1

    complex1 Active Member

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    Make sure you have setup your router correctly. The Firewall Checker MUST end without any problem to can go on.
    Read these How-To articles
    http://www.3cx.com/blog/voip-howto/firewall-nat-pat-stun/
    http://www.3cx.com/blog/voip-howto/router-firewall-features-requirements/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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