Skype Gateway can't transfer key input from phone.

Discussion in '3CX Phone System - General' started by kuyaz, Apr 7, 2010.

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  1. kuyaz

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    Hi,

    I am having problem with key input during the extension transfer.

    ie. I call a call center. they have menu like press 1 for English press 2 for ....
    I tried to press 1 or 2 but they simply can't get my input at all.
    so I am always stuck at the menu.

    I tried with the hardphone (via Linkysys ATA) and softphone (X-lite) but both don't really work either.
    However, Skype software has no problem at all.

    Can you please solve this as it is very critical to make a proper call?

    Thanks!
     
  2. kuyaz

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    FYI,

    with the same system and configuration, I have no problem with SIP Trunk.
    It only happen to Skype 3CX Gateway.

    Thanks.
     
  3. lotsu99

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    HI~

    Please use the "inband DTMF " and try it again .

    best regards,
     
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