Skype gateway fails. ** SOLUTION PROVIDED (SKYPE GW)

Discussion in '3CX Phone System - General' started by rkarem, Dec 31, 2010.

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  1. rkarem

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    I have been having new problems with skype gateway. It was running and then calls started failing. I deleted skype, the gateway program, and all my skype information files in documents and settings and reinstalled all. Two skype accounts, master and oubound. Both ports show green on the gateway and on the ports status on management console. Skype account works independently on another computer with skype program.

    What am I doing wrong?

    14:11:24.433 Active calls counted toward license limit: []
    14:11:22.089 [CM503020]: Normal call termination. Reason: Not available
    14:11:22.089 [CM503016]: Call(21): Attempt to reach <sip:85302441332@192.168.1.200> failed. Reason: Not Registered
    14:11:22.089 [CM503016]: Call(21): Attempt to reach <sip:85302441332@192.168.1.200> failed. Reason: Not Registered
    14:11:22.089 [CM503017]: Call(21): Target is not registered: Out.85302441332{rule=Skype2}
    14:11:22.089 [CM503010]: Making route(s) to <sip:85302441332@192.168.1.200>
    14:11:22.089 [MS210000] C:21.1:Offer received. RTP connection: 192.168.1.213:11800(11801)
    14:11:22.089 Remote SDP is set for legC:21.1
    14:11:22.089 [CM505001]: Ext.13: Device info: Device Identified: [Man: Yealink;Mod: T20;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T20P 9.50.0.50] PBX contact: [sip:13@192.168.1.200:5060]
    14:11:22.089 [CM503001]: Call(21): Incoming call from Ext.13 to <sip:85302441332@192.168.1.200>
    14:11:22.074 [CM500002]: Info on incoming INVITE:
    INVITE sip:85302441332@192.168.1.200 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.213:5062;branch=z9hG4bK536652805
    Max-Forwards: 70
    Contact: <sip:13@192.168.1.213:5062>
    To: <sip:85302441332@192.168.1.200>
    From: "Sandy Carrell"<sip:13@192.168.1.200>;tag=247943535
    Call-ID: 1028491733@192.168.1.213
    CSeq: 2 INVITE
    Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
    Proxy-Authorization: Digest username="13",realm="3CXPhoneSystem",nonce="414d535c032ee60905:c66faf7bfc11da1ed53fe350ad3b3c18",uri="sip:85302441332@192.168.1.200",response="e1d47417cea0891f0ba29e76bc681d07",algorithm=MD5
    Supported: replaces
    User-Agent: Yealink SIP-T20P 9.50.0.50
    Allow-Events: talk, hold, conference, refer, check-sync
    Content-Length: 0
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Skype gateway fails. ** CONFIGURATION ISSUE

    Check registration between 3CX and skype gateway.

    Something for sure is wrong there

    14:11:22.089 [CM503016]: Call(21): Attempt to reach <sip:85302441332@192.168.1.200> failed. Reason: Not Registered
    14:11:22.089 [CM503016]: Call(21): Attempt to reach <sip:85302441332@192.168.1.200> failed. Reason: Not Registered
    14:11:22.089 [CM503017]: Call(21): Target is not registered: Out.85302441332{rule=Skype2}

    I know this info is in the logs you provided - But more than this I cannot tell you. Check the registration from the pbx to the skype with wireshark, see that both entities can connect together, check incoming and outgoing calls from skype, check skype gateway logs etc etc.
     
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  3. rkarem

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    Im not really up on how to do this with wireshark

    I see green in both the skype gateway and the port registration so 3cx sees skype and thinks it is registered but calls don't go through.
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    Check Skype logs.
     
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