Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Skype to Skype calls is busy

Discussion in '3CX Phone System - General' started by vm, Oct 13, 2009.

Thread Status:
Not open for further replies.
  1. vm

    vm

    Joined:
    Mar 17, 2009
    Messages:
    5
    Likes Received:
    0
    Hello everyone, I have a problem with outgoing calls from Skype to Skype, when I make a Skype call the recipient's rings, but if the recipient answers the call line is dropped

    This is the log of 3CX:
    08:28:01.062 [CM503008]: Call(34): Call is terminated
    08:27:55.625 [CM503016]: Call(34): Attempt to reach <sip:xxx.skype.id@127.0.0.1:5060> failed. Reason: Busy
    08:27:55.625 [CM503003]: Call(34): Call to sip:xxx.skype.id@127.0.0.1:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
    08:27:52.515 [CM505002]: Gateway:[skype-01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] PBX contact: [sip:10002@127.0.0.1:5060]
    08:27:52.515 [CM503002]: Call(34): Alerting sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3
    08:27:52.359 [CM503025]: Call(34): Calling PSTNline:xxx.skype.id@(Ln.10002@skype-01)@[Dev:sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3]
    08:27:52.312 [CM503004]: Call(34): Route 1: PSTNline:xxx.skype.id@(Ln.10002@skype-01)@[Dev:sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3]
    08:27:52.312 [CM503010]: Making route(s) to <sip:xxx.skype.id@127.0.0.1:5060>
    08:27:52.312 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:100@172.16.10.2:5060]
    08:27:50.468 [CM503007]: Call(34): Device joined: sip:100@172.16.10.40:5060
    08:27:50.203 [CM503007]: Call(34): Device joined: sip:MakeCall@127.0.0.1:40600;rinstance=9bcefb7a65e2985c
    08:27:50.203 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:100@172.16.10.2:5060]
    08:27:50.203 [CM503002]: Call(34): Alerting sip:100@172.16.10.40:5060
    08:27:49.390 [CM503025]: Call(34): Calling Ext:Ext.100@[Dev:sip:100@172.16.10.40:5060]
    08:27:49.343 [CM503004]: Call(34): Route 1: Ext:Ext.100@[Dev:sip:100@172.16.10.40:5060]
    08:27:49.343 [CM503010]: Making route(s) to <sip:100@127.0.0.1:5060>
    08:27:49.343 [CM505001]: Ext.MakeCall: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] PBX contact: [sip:MakeCall@127.0.0.1:5060]
    08:27:49.343 [CM503001]: Call(34): Incoming call from Ext.MakeCall to <sip:100@127.0.0.1:5060>
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,527
    Likes Received:
    71
    Hi
    A very useful test is to call Skype's sound service, echo123, which is obviously a Skype account. Please do this test and tell us the result.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. vm

    vm

    Joined:
    Mar 17, 2009
    Messages:
    5
    Likes Received:
    0
    If I call echo123 the number is busy ...
    I have installed 3CX v8.9414 on a PC with XP prof sp3, the skype gateway is installed on the same PC of 3CX Phone System, i make the call from a pc client with 3cx assistant

    09:22:50.609 [CM503008]: Call(37): Call is terminated
    09:22:45.171 [CM503016]: Call(37): Attempt to reach <sip:echo123@127.0.0.1:5060> failed. Reason: Busy
    09:22:45.171 [CM503003]: Call(37): Call to sip:echo123@127.0.0.1:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
    09:22:42.812 [CM505002]: Gateway:[skype-01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] PBX contact: [sip:10002@127.0.0.1:5060]
    09:22:42.812 [CM503002]: Call(37): Alerting sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3
    09:22:42.609 [CM503025]: Call(37): Calling PSTNline:echo123@(Ln.10002@skype-01)@[Dev:sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3]
    09:22:42.562 [CM503004]: Call(37): Route 1: PSTNline:echo123@(Ln.10002@skype-01)@[Dev:sip:10002@127.0.0.1:6060;rinstance=f239c3ccb6796ac3]
    09:22:42.546 [CM503010]: Making route(s) to <sip:echo123@127.0.0.1:5060>
    09:22:42.546 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:100@172.16.10.2:5060]
    09:22:41.078 [CM503007]: Call(37): Device joined: sip:100@172.16.10.40:5060
    09:22:40.750 [CM503007]: Call(37): Device joined: sip:MakeCall@127.0.0.1:40600;rinstance=9bcefb7a65e2985c
    09:22:40.750 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.5] PBX contact: [sip:100@172.16.10.2:5060]
    09:22:40.750 [CM503002]: Call(37): Alerting sip:100@172.16.10.40:5060
    09:22:39.218 [CM503025]: Call(37): Calling Ext:Ext.100@[Dev:sip:100@172.16.10.40:5060]
    09:22:39.171 [CM503004]: Call(37): Route 1: Ext:Ext.100@[Dev:sip:100@172.16.10.40:5060]
    09:22:39.171 [CM503010]: Making route(s) to <sip:100@127.0.0.1:5060>
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,527
    Likes Received:
    71
    Ok, now I need two more informations:
    1- in the gateway console, all channels Skypes are "Online-On Hook"?
    2 - if your gateway is configured with a master channel, the outbound call you made is to the master one?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. vm

    vm

    Joined:
    Mar 17, 2009
    Messages:
    5
    Likes Received:
    0
    In the skype gateway I have only one channel configured as master and the state is "Online-On Hook".... the outgoing calls to Skype using this gateway
     
  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,527
    Likes Received:
    71
    Ok, then stop the gateway, edit the channel and make it a "normal" one (no "master") then try it again to see if it works.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. vm

    vm

    Joined:
    Mar 17, 2009
    Messages:
    5
    Likes Received:
    0
    Perfect !!!!! thank you very much !
     
Thread Status:
Not open for further replies.