Snom 300/320 problem with audio recieving.

Discussion in 'Windows' started by h2009, Apr 2, 2008.

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  1. h2009

    h2009 Member

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    Hi there, Im having a problem with my phone system - the strange thing is it was working fine earlier but now its not.
    When someone makes a call from any Snom phone they cant seem to hear anything on there side. The person receiving can hear them. Any help would be greatful. Thanks

    this the server log:
    15:49:44.468 Call::Terminate [CM503008]: Call(25): Call is terminated
    15:49:44.468 Call::Terminate [CM503008]: Call(25): Call is terminated
    15:49:38.687 CallCtrl::eek:nLegConnected [CM503007]: Call(25): Device joined: sip:102@192.168.0.180:2051;line=qo00hkmq
    15:49:38.687 CallCtrl::eek:nLegConnected [CM503007]: Call(25): Device joined: sip:117@192.168.0.198:5060
    15:49:36.343 Extension::printEndpointInfo [CM505001]: Ext.102: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/7.1.30] Transport: [sip:192.168.0.200:5060]
    15:49:36.343 CallCtrl::eek:nAnsweredCall [CM503002]: Call(25): Alerting sip:102@192.168.0.180:2051;line=qo00hkmq
    15:49:36.078 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(25): Calling: Ext:102@[Dev:sip:102@192.168.0.180:2051;line=qo00hkmq]
    15:49:36.078 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to "Computer Room"[sip:102@roedean.ath.cx]
    15:49:36.078 Extension::printEndpointInfo [CM505001]: Ext.117: Device info: Device Identified: [Man: Linksys;Mod: SPA-921;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.8] Transport: [sip:192.168.0.200:5060]
    15:49:36.062 CallCtrl::eek:nIncomingCall [CM503001]: Call(25): Incoming call from Ext.117 to "Computer Room"[sip:102@roedean.ath.cx]

    This is the snom device log;
    8]2/4/2008 15:49:25: route_pending_packet 1000136: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:25: route_pending_packet 1000136: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:25: Send Packet 200
    [6]2/4/2008 15:49:25: find_function_key_for_uri: Looking to match sip:102@192.168.0.180:2051;line=qo00hkmq
    [6]2/4/2008 15:49:25: Line-Seize subscription was not sent
    [8]2/4/2008 15:49:25: route_pending_packet 1000137: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:25: route_pending_packet 1000137: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:25: Send Packet 180
    [8]2/4/2008 15:49:25: load_routing_table
    [8]2/4/2008 15:49:25: loaded devices:Inter-| Receive | Transmit
    face |bytes packets errs drop fifo frame compressed multicast|bytes packets errs drop fifo colls carrier compressed
    lo:42024029 368950 0 0 0 0 0 0 42024029 368950 0 0 0 0 0 0
    eth0: 6262358 39934 0 0 0 0 0 0 3864289 19717 0 0 0 0 0 0
    incaip_lan: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    incaip_pc: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

    [8]2/4/2008 15:49:25: added device:lo 127.0.0.1
    [8]2/4/2008 15:49:25: added device:eth0 192.168.0.180
    [8]2/4/2008 15:49:25: loaded proc route:Iface Destination Gateway Flags RefCnt Use Metric Mask MTU Window IRTT
    eth0 C0A80000 00000000 0001 0 0 0 FFFFFF00 0 0 0
    lo 7F000000 00000000 0001 0 0 0 FF000000 0 0 0
    eth0 00000000 C0A80001 0003 0 0 0 00000000 0 0 0

    [8]2/4/2008 15:49:25: Route: eth0 c0a80000 ffffff00
    [8]2/4/2008 15:49:25: Route: lo 7f000000 ff000000
    [8]2/4/2008 15:49:25: Default Route uses 192.168.0.180
    [8]2/4/2008 15:49:25: match mask:1
    [9]2/4/2008 15:49:25: result of get_ip_adr:192.168.0.200 192.168.0.180
    [5]2/4/2008 15:49:25: Dialog -6/3 going to early
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:25: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:25: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:25: Unknown message attribute type 0x8022
    [6]2/4/2008 15:49:25: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:25: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:25: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:26: Send Packet 180
    [8]2/4/2008 15:49:26: match mask:1
    [9]2/4/2008 15:49:26: result of get_ip_adr:192.168.0.200 192.168.0.180
    [8]2/4/2008 15:49:26: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:26: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:26: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:26: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:26: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:26: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:26: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:26: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:26: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:26: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:27: Send Packet 180
    [8]2/4/2008 15:49:27: match mask:1
    [9]2/4/2008 15:49:27: result of get_ip_adr:192.168.0.200 192.168.0.180
    [8]2/4/2008 15:49:27: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:27: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:27: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:27: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:27: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:27: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:27: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:27: Hook switch released
    [8]2/4/2008 15:49:27: route_pending_packet 1000138: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:27: route_pending_packet 1000138: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:27: Send Packet 200
    [8]2/4/2008 15:49:27: match mask:1
    [9]2/4/2008 15:49:27: result of get_ip_adr:192.168.0.200 192.168.0.180
    [5]2/4/2008 15:49:27: Dialog -6/3 going to confirmed
    [6]2/4/2008 15:49:27: unicode2snom: Code 00 14 not mapped
    [6]2/4/2008 15:49:27: unicode2snom: Code 00 1d not mapped
    [6]2/4/2008 15:49:27: unicode2snom: Code 00 15 not mapped
    [6]2/4/2008 15:49:27: unicode2snom: Code 00 1d not mapped
    [6]2/4/2008 15:49:27: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:27: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:27: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:27: Received full dialog information
    [8]2/4/2008 15:49:27: route_pending_packet 1000139: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:27: route_pending_packet 1000139: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:27: Send Packet 200
    [8]2/4/2008 15:49:28: Received full dialog information
    [8]2/4/2008 15:49:28: route_pending_packet 1000140: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:28: route_pending_packet 1000140: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:28: Send Packet 200
    [8]2/4/2008 15:49:28: Received full dialog information
    [8]2/4/2008 15:49:28: route_pending_packet 1000141: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:28: route_pending_packet 1000141: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:28: Send Packet 200
    [8]2/4/2008 15:49:28: Received full dialog information
    [8]2/4/2008 15:49:28: route_pending_packet 1000142: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:28: route_pending_packet 1000142: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:28: Send Packet 200
    [8]2/4/2008 15:49:28: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:28: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:28: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:28: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:28: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:28: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:28: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:28: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:28: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:28: STUN: SIP address is 82.24.13.76:2051
    [6]2/4/2008 15:49:28: unicode2snom: Code 00 12 not mapped
    [6]2/4/2008 15:49:28: unicode2snom: Code 00 1d not mapped
    [8]2/4/2008 15:49:29: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:29: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:29: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:29: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:29: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:29: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:29: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:29: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:29: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:29: STUN: SIP address is 82.24.13.76:2051
    [6]2/4/2008 15:49:29: unicode2snom: Code 00 13 not mapped
    [6]2/4/2008 15:49:29: unicode2snom: Code 00 1d not mapped
    [8]2/4/2008 15:49:30: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:30: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:30: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:30: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:30: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:30: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:30: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:30: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:30: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:30: STUN: SIP address is 82.24.13.76:2051
    [6]2/4/2008 15:49:30: unicode2snom: Code 00 14 not mapped
    [6]2/4/2008 15:49:30: unicode2snom: Code 00 1d not mapped
    [8]2/4/2008 15:49:31: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:31: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:31: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:31: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:31: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:31: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:31: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:31: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:31: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:31: STUN: SIP address is 82.24.13.76:2051
    [6]2/4/2008 15:49:31: unicode2snom: Code 00 15 not mapped
    [6]2/4/2008 15:49:31: unicode2snom: Code 00 1d not mapped
    [8]2/4/2008 15:49:32: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:32: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:32: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:32: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:32: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:32: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:32: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:32: unicode2snom: Code 00 12 not mapped
    [6]2/4/2008 15:49:32: unicode2snom: Code 00 1d not mapped
    [6]2/4/2008 15:49:32: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:32: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:32: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:33: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:33: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:33: unicode2snom: Code 00 13 not mapped
    [6]2/4/2008 15:49:33: unicode2snom: Code 00 1d not mapped
    [6]2/4/2008 15:49:33: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:33: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:33: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:33: Sending Keepalive...
    [6]2/4/2008 15:49:33: Hook switch pressed
    [8]2/4/2008 15:49:33: No special routing, routing to sip:117@192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000143: entry=url ? sip:117@192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000143: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:33: Send Packet BYE
    [8]2/4/2008 15:49:33: match mask:1
    [9]2/4/2008 15:49:33: result of get_ip_adr:192.168.0.200 192.168.0.180
    [8]2/4/2008 15:49:33: match mask:1
    [9]2/4/2008 15:49:33: result of get_ip_adr:192.168.0.200 192.168.0.180
    [8]2/4/2008 15:49:33: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:33: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [8]2/4/2008 15:49:33: Received full dialog information
    [8]2/4/2008 15:49:33: route_pending_packet 1000144: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000144: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:33: Send Packet 200
    [8]2/4/2008 15:49:33: Received full dialog information
    [8]2/4/2008 15:49:33: route_pending_packet 1000145: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000145: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:33: Send Packet 200
    [8]2/4/2008 15:49:33: Received full dialog information
    [8]2/4/2008 15:49:33: route_pending_packet 1000146: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000146: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:33: Send Packet 200
    [8]2/4/2008 15:49:33: Received full dialog information
    [8]2/4/2008 15:49:33: route_pending_packet 1000147: entry=url udp 192.168.0.200:5060
    [8]2/4/2008 15:49:33: route_pending_packet 1000147: entry=udp 192.168.0.200 5060
    [8]2/4/2008 15:49:33: Send Packet 200
    [6]2/4/2008 15:49:33: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:33: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:33: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:34: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:34: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:34: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:34: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:34: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:34: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:34: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:34: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:34: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:34: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:35: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:35: DNS cache_lookup: a stunserver.org -> 192.245.12.229
    [6]2/4/2008 15:49:35: Unknown message attribute type 0x8020
    [6]2/4/2008 15:49:35: Unknown message attribute type 0x8022
    [8]2/4/2008 15:49:35: STUN: SIP address is 82.24.13.76:2051
    [8]2/4/2008 15:49:35: DNS cache_lookup: srv _stun._udp.stunserver.org ->
    [8]2/4/2008 15:49:35: DNS cache_lookup: a stunserver.org -> 192.245.12.229
     
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  2. h2009

    h2009 Member

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    May have just solved my own problem - reporting back in a few mintues.
     
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  3. h2009

    h2009 Member

    Joined:
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    Solved it was because the RTP Encryption was not on! How simple.
     
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  4. gludwig333

    Joined:
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    Purchase a snom 300 IP Phone:

    http://www.ludwigitservices.com/catalog/product_info.php?cPath=23&products_id=32
     
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