• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Snom 300 Disconnects when answering and when dialing

Status
Not open for further replies.

Jono

Joined
Jun 29, 2013
Messages
26
Reaction score
0
We have a Snom 300 setup in a remote office (user's home). It's our first remote Snom; we have a few remote Grandstreams that are working fine, and we have 1 internal Snom that is working fine.

The phone is connected to the server OK, but the phone disconnects the call as soon as the user answer a call either by picking up the handset or by pressing the check button. It also disconnects immediately after dialing a number. This happens with internal and external calls.

Has anyone run into this before? What can I look for to troubleshoot this?

Thanks!
Jono
 
This is still an issue. I did a factory reset and re-provisioned. It's connecting with our server, but now there's no dial tone and no calling in or out. I'm sure this is just a matter of provisioning or some setting in the phone, but as I don't know Snom very well at all, and it seems the web interface for the phone doesn't provide a lot of trouble indication, I'm striking out.

Any assistance would be greatly appreciated. What can I post here that someone might be able to look at and diagnose?

Thanks,
Jono
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,627
Messages
748,917
Members
144,740
Latest member
alkhateeb.itsupport
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.