Snom 320 Unsupported media type

Discussion in '3CX Phone System - General' started by derek, Aug 28, 2008.

Thread Status:
Not open for further replies.
  1. derek

    Joined:
    Aug 28, 2008
    Messages:
    3
    Likes Received:
    0
    I have just installed my 3cx system and i think it is great. I have 5 extensions with Xlite and USB phones and I have just purchased two Snom 320 phones for the boss and reception. I have configured and set them up correctly (I thought ). They can make outside calls with no problem. However when I try to dial an internal extension eg"12" I get "unsupported media type" and the following server log

    Time Function Message
    15:08:12.359 Call::Terminate [CM503008]: Call(349): Call is terminated
    15:08:11.593 Call::Terminate [CM503008]: Call(350): Call is terminated
    15:08:11.562 Call::RouteFailed [CM503014]: Call(350): Attempt to reach [sip:12@192.168.16.2] failed. Reason: Unsupported Media Type
    15:08:11.562 CallLeg::eek:nFailure [CM503003]: Call(350): Call to sip:12@192.168.16.2:5060 has failed; Cause: 415 Unsupported Media Type; from IP:192.168.16.28:19066
    15:08:11.359 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(350): Calling: Ext:12@[Dev:sip:12@192.168.16.28:19066;rinstance=c3122af362173dfc]
    15:08:11.343 CallCtrl::eek:nIncomingCall [CM503001]: Call(350): Incoming call from Ext.17 to [sip:12@192.168.16.2]


    I also cant make internal calls from the other extensions to the Snom 320s and I get an error saying extension unavailable

    Does anyone have any clues??

    best regards
     
  2. alexmallia

    alexmallia New Member
    3CX Support

    Joined:
    Aug 4, 2008
    Messages:
    130
    Likes Received:
    0
    Make sure that secure RTP is switched of on the Snom phones.

    regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. derek

    Joined:
    Aug 28, 2008
    Messages:
    3
    Likes Received:
    0
    fixe. Thanks very much. What the basses dont know wont hurt them
     
Thread Status:
Not open for further replies.