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Snom 360 Voicemail Issue

Discussion in '3CX Phone System - General' started by benydc, Jul 13, 2011.

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  1. benydc

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    We have 3CX Phone system along with 2 CISCO SPA502G and 1 Snome 360. The extension for special menu [voicemail] is 666 and it works fine on the cisco ip phones but on the snome360 it says: "This call could not be completed, please try again..."
    Also the telephone system is based on UK region and the snom 360 regional is USA, how do we change the regional to UK based?
    I have also inserted the server activity for cisco and snom phones.

    Code:
    15:34:35.541  [CM503008]: Call(62): Call is terminated
    15:34:32.681  Currently active calls - 1: [62]
    15:34:32.529  [CM503007]: Call(62): Device joined: sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:34:32.527  [CM503007]: Call(62): Device joined: sip:201@192.168.40.13:2053;line=rkwkauqd
    15:34:32.520  [CM505001]: Ext.666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:666@127.0.0.1:5060]
    15:34:32.520  [CM503002]: Call(62): Alerting sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:34:32.372  [CM503025]: Call(62): Calling Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:34:32.328  [CM503004]: Call(62): Route 1: Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:34:32.328  [CM503010]: Making route(s) to <sip:666@192.168.40.5:5060;user=phone>
    15:34:32.326  [CM505001]: Ext.201: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/8.4.18] PBX contact: [sip:201@192.168.40.5:5060]
    15:34:32.324  [CM503001]: Call(62): Incoming call from Ext.201 to <sip:666@192.168.40.5:5060;user=phone>
    15:34:27.089  [CM503008]: Call(61): Call is terminated
    15:34:22.639  [CM503007]: Call(61): Device joined: sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:34:22.637  [CM503007]: Call(61): Device joined: sip:202@192.168.40.18:5060
    15:34:22.631  [CM505001]: Ext.666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:666@127.0.0.1:5060]
    15:34:22.630  [CM503002]: Call(61): Alerting sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:34:22.484  [CM503025]: Call(61): Calling Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:34:22.439  [CM503004]: Call(61): Route 1: Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:34:22.438  [CM503010]: Making route(s) to <sip:666@192.168.40.5>
    15:34:22.435  [CM505001]: Ext.202: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA502G-7.4.7v2] PBX contact: [sip:202@192.168.40.5:5060]
    15:34:22.434  [CM503001]: Call(61): Incoming call from Ext.202 to <sip:666@192.168.40.5>
    15:31:23.634  [CM503008]: Call(60): Call is terminated
    15:31:16.403  [CM503007]: Call(60): Device joined: sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:31:16.400  [CM503007]: Call(60): Device joined: sip:201@192.168.40.13:2053;line=rkwkauqd
    15:31:16.394  [CM505001]: Ext.666: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:666@127.0.0.1:5060]
    15:31:16.393  [CM503002]: Call(60): Alerting sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1
    15:31:16.245  [CM503025]: Call(60): Calling Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:31:16.201  [CM503004]: Call(60): Route 1: Ext:Ext.666@[Dev:sip:666@127.0.0.1:40600;rinstance=472bfa3dac516ea1]
    15:31:16.200  [CM503010]: Making route(s) to <sip:666@192.168.40.5:5060;user=phone>
    15:31:16.198  [CM505001]: Ext.201: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/8.4.18] PBX contact: [sip:201@192.168.40.5:5060]
    15:31:16.197  [CM503001]: Call(60): Incoming call from Ext.201 to <sip:666@192.168.40.5:5060;user=phone>
    
     
  2. davidbenwell

    davidbenwell Active Member

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    you can set this within the Phones HTTP Portal.
     
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