Snom 370 strange behavior when using BLF's

Discussion in '3CX Phone System - General' started by chrischevy, Sep 13, 2010.

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  1. chrischevy

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    Hi,

    I'm using 3CX 9 sp2 with a snom 370 f/w 8.4.18

    For that Snom 370, I configured a BLF that points to another extension (in 3CX's extensions settings). When that extension makes a phone call, the BLF's lights up (which is normal). The strange part is that on the LCD screen, I see the number that the person dialed in the following format:
    VOIP provider's username, a black losange, dialed phone number.

    On the bottom of the screen, I can press Ok or Cancel. If I press Ok, I take the call (!!!), if i press cancel, the screen goes back to normal and the BLF stays on until the person hangs up.

    On a Snom 320, I don't have this problem. Everything works the way it should work.

    Is there an option on the Snom 370's interface to change this behavior ?

    Thank you
     
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  2. Eurylink

    Eurylink New Member

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    Disable the option "Dialog info call Pickup" under Setup -> Advanced -> Behaviour or modify provisioning file.

    Bye
     
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  3. chrischevy

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    Thanks a lot !
    Actually I found this options like 5 minutes ago !!

    Thank you again
     
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