- Joined
- Dec 7, 2015
- Messages
- 20
- Reaction score
- 7
Hello
We have 3CX 14 SP3 and Snom 725 FW 8.7.5.35 provisioniert von 3cx.
We have BLFs configured for each Extension of a ring Group (through 3cx Console Interface).
We have the problem the sometimes after somebody of the ring Group picked the call, on other people's phones one or two of the BLFs of the formerly blinking Group members keep on blinking, as if they were still getting a call. This is not the case all the time but only sometimes, and not always the same BLFs are affected.
The BLFs keep on blinking until we re-register the phone.
This miss-behavior confuses the users as they think the blinking extension is not picked up for a long time by their collegue in question. If the pick the call by pushing on the BLF buttom (to take this call over), they get a message on the snom's display that the calll is no longer existing.
On the Windows 3cx phone which is working in parallel in CTI mode, everthing Looks as it should.
If this is a SNOM Problem please Report to SNOM, If it is a known issue, please help.
Thanks a lot.
Urs Hiltebrand
We have 3CX 14 SP3 and Snom 725 FW 8.7.5.35 provisioniert von 3cx.
We have BLFs configured for each Extension of a ring Group (through 3cx Console Interface).
We have the problem the sometimes after somebody of the ring Group picked the call, on other people's phones one or two of the BLFs of the formerly blinking Group members keep on blinking, as if they were still getting a call. This is not the case all the time but only sometimes, and not always the same BLFs are affected.
The BLFs keep on blinking until we re-register the phone.
This miss-behavior confuses the users as they think the blinking extension is not picked up for a long time by their collegue in question. If the pick the call by pushing on the BLF buttom (to take this call over), they get a message on the snom's display that the calll is no longer existing.
On the Windows 3cx phone which is working in parallel in CTI mode, everthing Looks as it should.
If this is a SNOM Problem please Report to SNOM, If it is a known issue, please help.
Thanks a lot.
Urs Hiltebrand