SNOM call pickup *20*: No caller-ID update

Discussion in '3CX Phone System - General' started by jandings, Sep 17, 2010.

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  1. jandings

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    Hi,

    I am using the latest V9 3CX and numerous SNOM 320 phones with different 7/8 firmwares.

    When I pick-up a call from a SNOM by dialing *20*<EXT> <OK> I get the call. But the display still reads *20*<EXT> and NOT the Caller-ID of the caller. Same with pushing BLF button.

    Any idea how to solve this?

    Thanks,

    Jan
     
  2. craigreilly

    craigreilly Well-Known Member

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    I'm using an Aastra 6753i and have same issue.
     
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  3. tom_ch

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    Doesn't work in our environment either. We use Snom 821.
     
  4. leejor

    leejor Well-Known Member

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    Re-invite setting/issue?
     
  5. craigreilly

    craigreilly Well-Known Member

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    I had Supports Re-Invite/Support 'Replaces' header enabled on the handset that put the call on hold - but not on the one picking it up. Both have same settings and now it works for Global Parks. For *20*<ext> it got the caller id, but not the name.
    strange - I'd expect it to work the same on both.
     
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  6. 3CXNewbie

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    Having same issue with 3CX 12 and Yealink phones. Turned Support Re-invite and Support Replace Header on for extension making call, extension receiving call and extension picking up call as test, but display still says *20*.

    Thanks.
     
  7. miko

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    Did anyone get to the bottom of this?
     
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