Solved Snom D725 Firmware issue

Discussion in '3CX Phone System - General' started by Joao Custodio, Feb 28, 2018.

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  1. Joao Custodio

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    Hi all,

    Something here confusing me a bit...

    I have a 3CX v15.5 system with Snom D725 phones, one of the phones (ext. 307) is showing the latest firmware on the GUI..
    [​IMG]

    but on the Management console is showing an unsupported firmware...

    [​IMG]


    I've tried downgrading, upgrading, provisioning, rebooting and even assigning the phone to a different extension with no success.


    Any ideas?


    Best Regards

    Joao Custodio
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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  3. Joao Custodio

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    @YiannisH_3CX

    U
    pdating the firmware manually made no diference
     
  4. Joao Custodio

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    I've just fxed the issue,

    I had a backup copy of the Settings file that I took before the last firmware update, as I had been doing some testing with that phone I uploaded the file to the phone and even the phone having the latest firmware, the file had references to the old one.

    After uploading a settings file from a phone with a recent firmware the issue got fixed.

    Regards
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to see the issue has been fixed and thank you for sharing your solution
     
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