Snom Phone Provisioning Template Error/Fix

Discussion in '3CX Phone System - General' started by harv, Mar 19, 2013.

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  1. harv

    Jul 20, 2010
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    Hi guys,

    i tried mailing this to my countries re seller, but didn't get a response, so i thought I'd post it here for everyone.

    The problem is that the Snom template has a bug in it after the last update - instead of showing the users name on the handset, the screen constantly scrolls with "3CX Phone System". After some checking, it seems that the idle screen is set correctly, then reset later on in the background logo section.

    This is fixed with a small change to the Snom template - you can find this in the hidden folder c:\programdata\3CX\Data\Http\Templates\Phones\ the file is called

    The lines you are looking to replace (down in the background logo section) are

    <user_idle_text idx="1" perm="">3CX Phone System</user_idle_text>

    <user_idle_text idx="1" perm="">%%extension_first_name%% %%extension_last_name%%</user_idle_text>
    This appears twice - once for the Snom 320 and once for the Snom 720.

    Hopefully someone from 3CX will include this change in a template update, or it will help someone else with the same issue as me.


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