SNOM Templates

Discussion in '3CX Phone System - General' started by complex1, Jul 16, 2014.

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  1. complex1

    complex1 Active Member

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    I have an issue with provisioning SNOM phones. (SNOM 300, 320 and 760)

    When the phones are provisioned by the default SNOM templates the “Customised Alert-Info using built-in melodies:” are not setup.
    The “Internal Ringer Text:” fields stays empty, also “Internal Ringer File:” are not changed.
    I have checked both templates (300 and 320/760) but see no strange “things”. It should work, but it doesn’t.

    Is this a known (phone) issue or do I forget something to do?

    Thanks.
     
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  2. pj3cx

    pj3cx Active Member

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    Hi,
    Are your snom in fw 8.7.3.25 (latest supported) ?
    Are you up-to-date on templates (see 3CX Phone System Updates / Phone Provisioning Updates) and using defaults ?
    Is this same after factory reset / reprovisioning ?
     
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  3. complex1

    complex1 Active Member

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    Hi Pierre,

    Thank you for your reply.

    The Snom is running on fw 8.7.3.25
    I have downloaded the latest template (Snom 3x0, 7x0, 8xx) and using default settings
    Execute a Factory reset and reprovisioning the Snom
    Issue is still there.

    [​IMG]
     
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