Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

SNOM Templates

Discussion in '3CX Phone System - General' started by complex1, Jul 16, 2014.

Thread Status:
Not open for further replies.
  1. complex1

    complex1 Active Member

    Joined:
    Jan 25, 2010
    Messages:
    815
    Likes Received:
    49
    I have an issue with provisioning SNOM phones. (SNOM 300, 320 and 760)

    When the phones are provisioned by the default SNOM templates the “Customised Alert-Info using built-in melodies:” are not setup.
    The “Internal Ringer Text:” fields stays empty, also “Internal Ringer File:” are not changed.
    I have checked both templates (300 and 320/760) but see no strange “things”. It should work, but it doesn’t.

    Is this a known (phone) issue or do I forget something to do?

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    646
    Likes Received:
    1
    Hi,
    Are your snom in fw 8.7.3.25 (latest supported) ?
    Are you up-to-date on templates (see 3CX Phone System Updates / Phone Provisioning Updates) and using defaults ?
    Is this same after factory reset / reprovisioning ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. complex1

    complex1 Active Member

    Joined:
    Jan 25, 2010
    Messages:
    815
    Likes Received:
    49
    Hi Pierre,

    Thank you for your reply.

    The Snom is running on fw 8.7.3.25
    I have downloaded the latest template (Snom 3x0, 7x0, 8xx) and using default settings
    Execute a Factory reset and reprovisioning the Snom
    Issue is still there.

    [​IMG]
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.