Softphone removing '0' from Call History - redial

Discussion in 'Windows' started by conversys1, Sep 5, 2016.

Thread Status:
Not open for further replies.
  1. conversys1

    Joined:
    Jun 6, 2016
    Messages:
    2
    Likes Received:
    0
    Hi everyone,

    So I am running into an issue where the Windows softphone removes the prefix ('0') needed for an external line even in the call history. Because of this redials do not work.

    Is this an option somewhere that I am missing?

    Thanks,
    RK
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,752
    Likes Received:
    285
    Are you redialling someone that called you previously, using the caller ID sent? If so, was the zero prefix a part of the caller ID originally? If it was not, then you will have to have 3CX prefix all numbers coming in on that trunk group. There is a way to do that, but please confirm the issue.
     
Thread Status:
Not open for further replies.